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Join us on a journey of endless possibilities
At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
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Payroll Service Manager – JL3
Key responsibilities:
Supports the associates and specialists on their team to be able to independently process payroll from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions
Ensure that the Payroll calendar is followed, and any deviation is dealt with via the appropriate change control process
Effectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, do not exceed expected thresholds and are processed per defined quality standards
Effectively manage and monitor all client SLAs using the appropriate BI tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager
Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
Manage and Identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed.
Understand standard and client specific payroll reports reporting needs as required by the customer contract and scope of service
Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
Support and manage the team to ensure SOC compliance
Ensure the team understands and follows the Defined Work Instructions (DWIs)and other process documentation
Ability to recognize and deal appropriately with sensitive and confidential information
Support and adhere to all security compliance procedures while managing security incidents as per the defined process
Ensure compliant use of all systems
Manage and monitor timely and accurate time recordings in the time management system
Manage schedule adherence, team productivity, capacity and utilization
Support technical issue coordination and resolution
Maintain a professional environment; correct behaviours and enforce the use of business etiquette
Participates in projects and activities as needed and assigned
At Strada , our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada , we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada .
Please note: This job description does not limit Strada ’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.