We’re looking for a creative and highly organized Social Media and Administration Specialist to support a growing Australian hospitality business across social media, digital marketing, reservations, guest communication, and general administration. With around 50% of the role focused on social media and content and 50% on reservations and administration, you’ll help grow the brand while ensuring guests receive prompt and professional support.
This role is ideal for someone who takes ownership, works proactively, and enjoys a varied role where no two days are the same. You’ll have the opportunity to contribute ideas, manage important guest and reservation processes, and grow with the business as the role evolves.
What You’ll Do
You’ll be the kind of person who:
Social Media and Marketing
Manage our social media content calendar
Create and schedule Instagram posts, Reels and Stories
Edit supplied video footage into engaging short-form content
Write captions consistent with the brand
Create graphics and marketing collateral in Canva
Help promote accommodation, experiences, athlete camps and special events
Manage and respond to social media comments and messages
Identify opportunities for new content
Repurpose existing content across channels
Assist with email marketing through Mailchimp
Basic website/WordPress updates
Monitor social media performance and provide simple monthly reporting
Turning photos and raw video supplied by the Australian team into polished, engaging content.
Reservations and Administration
Respond to accommodation enquiries
Manage and update reservations
Booking.com and Online Travel Agencies (OTA) administration
Guest pre-arrival and post-stay communication
Follow up outstanding payments
Prepare and send invoices
Maintain guest records and databases
Respond to and manage online reviews
Assist with group, corporate and athlete-camp enquiries
Maintain spreadsheets and internal records
Provide general administrative support to the management team
Requirements
What You Bring
We’re looking for someone with:
Has excellent written and spoken English skills.
Has professional social media experience, with a strong understanding of Instagram, particularly Reels and Stories.
Has video editing skills using CapCut, Premiere Pro, or similar platforms.
Has strong Canva skills and experience creating engaging visual content.
Has experience using Meta Business Suite.
Has strong copywriting skills with the ability to create engaging and on-brand content.
Has excellent organisational skills and a strong attention to detail.
Has the ability to work independently and take ownership of responsibilities.
Has strong spreadsheet and general computer skills.
Experience in hotels, tourism, Booking.com, property management systems, Mailchimp, WordPress, or endurance sports brands would be highly regarded.
Benefits
Why You’ll Love Working Here
HMO, dental, and life insurance for you and one free dependent from day one, with the option to add more.
Uncapped placement incentives.
Ongoing training and upskilling opportunities.
Paid leaves including birthday, vacation, medical, and maternity, with up to 6 vacation days convertible to cash on your anniversary.
Employee engagement activities such as year-end party, family day, team building, and more.
Let’s Talk
If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.
