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Client Success Manager
This role requires someone with experience in SaaS businesses who understands different platforms for integration in a conversational capacity and understanding of writing basic AI Prompts. The ideal candidate is a proactive self-starter with excellent communication skills, capable of managing multiple onboardings and ongoing client projects simultaneously.
Offer: Php 350-400 per hour
Workload: 40 hrs per week
Work Set-up: Open to Remote, Hybrid or Office-based applicants
Key Responsibilities:
Oversee and execute the client onboarding process, ensuring a seamless transition into our platform.
Act as the primary point of contact during onboarding, guiding clients through setup, best practices, and platform adoption.
Maintain a strong understanding of integrations and third-party platforms relevant to our software to communicate effectively with clients (without requiring technical expertise).
Understand how to use popular LLMs (ChatGPT, Gemini, etc.) and write AI prompts for client communication and problem-solving.
Manage multiple onboardings at the same time, keeping track of progress, documentation, and client needs.
Collaborate with internal teams to ensure client feedback and requirements are properly communicated.
Provide ongoing client support, address questions, and troubleshoot non-technical issues as needed.
Create and maintain onboarding documentation, checklists, and process improvements to enhance the overall client experience.
Stay informed about platform updates and industry trends to better assist clients.
Required Skills & Qualifications:
Experience: 2+ years in client onboarding, customer success, or project management within a SaaS company.
Industry Knowledge: Strong understanding of SaaS business models and familiarity with integrations between different platforms.
Language Proficiency: Native or near-native English fluency (both written and verbal).
Detail-oriented: Exceptional ability to track tasks, manage documentation, and oversee client progress.
Multitasking & Organization: Ability to handle multiple client onboardings and support needs simultaneously.
Self-starter: Works independently with minimal supervision and takes initiative to improve processes.
Communication & Professionalism: Strong interpersonal skills, with the ability to build relationships and instill confidence in clients.
Tech-Savvy (Non-Technical): Comfortable discussing integrations and explaining SaaS platform functionalities in a way that is easy for clients to understand.
Preferred Qualifications:
Experience working in a fast-paced SaaS environment with multiple client implementations.
Familiarity with CRM, project management, and onboarding tools such as HubSpot, Salesforce, Monday.com, or Asana.
Exposure to common SaaS integrations (e.g., Zapier, API-based connections, marketing automation tools).
Plus: Experience in the legal/law firm space is a huge plus
