Remote Customer Care and Sales Advisor

Job Description:

Customer Care and Sales Advisor I

At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?

As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company.