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Customer Service Representative – Remote (South Carolina Only) Location: Remote – Must Reside in South Carolina Job Type: Full-Time Industry: Customer Service | Call Center | Public Safety | Utilities | Operations Support Schedule: Monday-Friday 8:30 am - 5:30 pm. Schedule may vary based on call volume; overtime required Minimum Internet speeds required: 3 Mbps upload/10 Mbps download Compensation: $17.77 + Potential Performance Bonuses Perks: Company-provided equipment, Paid Time-Off, Medical, Dental, and Vision Benefits, 401K, Career Growth, the list goes on and on!
This position isn't actively hiring right now. We're keeping this posting open to build a talent pool, so your application will be on file for future opportunities in this role.
Make an Impact While Building Your Career
Are you an experienced Customer Service Representative, Call Center Agent, or Contact Center Professional who thrives in a fast-paced, high-volume environment? Do you excel at handling complex customer interactions, critical calls, and time-sensitive situations with professionalism and urgency?
We are seeking motivated, detail-oriented professionals with backgrounds in banking, insurance, healthcare, legal services, paralegal support, front desk and administrative reception, hospitality, utilities, telecommunications, and emergency dispatch to join our fully remote team.
This is an opportunity to use your communication, problem-solving, and multitasking skills to support public safety initiatives across South Carolina while working from home.
Previous remote/work-from-home customer service or virtual call center experience is strongly encouraged.
What Makes This Role Different?
We DO NOT handle:
Collections Telemarketing Cold calling Door-to-door sales Instead, our team supports critical public safety communication services that help prevent damage to underground utilities and protect communities throughout South Carolina.
About Us
SC811 is South Carolina’s “Call Before You Dig” contact center. We help homeowners, contractors, excavators, and businesses submit locate requests before digging or excavation begins.
Our work helps prevent:
Utility outages
Property damage
Service interruptions
Workplace accidents
Serious injuries and fatalities
Safety, accuracy, and exceptional customer service are at the core of everything we do.
Description:
The Customer Service Representative is responsible for managing a high volume of inbound calls while accurately documenting excavation and utility locate information in a web-based system. The candidate must possess excellent verbal and written communication skills. In addition, maintain a positive & professional attitude when handling calls, with a sense of urgency. Be able to accurately plot site locations on a map. This position is open to candidates in South Carolina and is fully remote. The company will provide the needed equipment.
This role requires:
Strong active listening skills
Accurate data entry
Excellent verbal communication
Calmness under pressure
Critical thinking
Ability to manage difficult or complex customer situations
Ability to multitask in a fast-paced call center environment
Key Responsibilities:
Accurately record data from the caller on inbound telephone lines and process notices. Individuals must also accurately provide the caller with pertinent and legally required information for each locate notice.
Handle high-volume inbound customer service calls with professionalism and urgency
Accurately collect, document, and process excavation locate requests
Provide callers with legally required and safety-related information
Navigate multiple computer systems and web-based applications simultaneously
Maintain exceptional attention to detail while multitasking
De-escalate difficult customer interactions and resolve concerns effectively
Plot and verify excavation site locations using mapping tools
Meet productivity, quality assurance, and performance metrics in a call center environment
Support operational efficiency and public safety initiatives
Maintain confidentiality and compliance with company procedures
Perform additional duties as assigned by leadership
Skills/Requirements:
Be able to type at least 45 wpm accurately (or at least 14,500 kph)
Able to process excavation information precisely and adhere to standards set forth by the Company
Ability to understand and listen effectively to customer situations while maintaining company interests
Handle a high volume of telephone contacts that may include difficult and demanding customer situations
Have effective time management skills and manage work in a fast-paced environment
Handle repetition of tasks throughout the workday
Score acceptable or set goals on evaluations composed by Management.
Other Requirements:
Ability to stand or sit for considerable lengths of time.
Work in a confined workspace for a long period of time, attached to a telephone headset, and enter data
Must be willing to undergo a background check, in accordance with local law/regulations.
Minimum requirement is a high school diploma or equivalent
2 years of customer service experience required
Be able to pass an assessment test for typing and customer service skills
Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will provide a link to a test to confirm)
Bilingual candidates encouraged to apply
Must reside and be able to work remotely from within the State of South Carolina.
Must pass a background check and drug screen prior to hire.