Senior Administrator, Payroll

JOB DESCRIPTION

Senior Administrator, Payroll

Position Summary

Deliver accurate, timely payroll processing and administration for assigned hotel portfolios, including payroll validation, employee-pay queries, off-cycle adjustments, exception resolution and reporting. Relevant portfolios may include union, and other complex payroll arrangements.

Job Details

Work Setup: Work from home Shift/Schedule: Monday to Friday, 9 PM to 6 AM (Manila Time) Holidays: U.S. corporate holiday calendar

Responsibilities

Payroll Processing & Validation: Process and validate weekly, biweekly, semi-monthly, and off-cycle payrolls for multiple Sonesta properties and company codes, ensuring accurate and timely payment of wages, deductions, bonuses, tips, service charges, and adjustments.

Time & Attendance Management: Review and validate employee timecards, overtime, PTO, holiday pay, and other pay rules using ADP Workforce Manager. Identify and resolve missing punches, unapproved timecards, and payroll exceptions.

Payroll Taxes, Garnishments & Compliance: Upload and monitor garnishments, child support orders, tax levies, and payroll tax-related activities through ADP SmartCompliance, ensuring compliance with applicable regulations and established procedures.

Employee & Property Support: Research and resolve payroll inquiries from employees, hotel management, HR, and Finance. Manage assigned AYS service tickets from receipt through resolution while maintaining professional communication and confidentiality.

Employee Data & Payroll Adjustments: Review of new hires, terminations, transfers, compensation changes, and employee data received through Workday and other integrated systems. Process authorized payroll corrections and adjustments in accordance with established procedures.

Reporting, Documentation & Process Improvement: Prepare payroll reports, maintain accurate and audit-ready documentation, support quarterly and year-end activities, and contribute to process improvements, SOP development, cross-training, and payroll system enhancements .

Collaboration, Accountability & Escalation: Work closely with U.S.-based Payroll Leadership, offshore team members, and hotel properties to meet critical payroll deadlines, resolve issues, support operational continuity, and escalate complex or high-risk matters appropriately.

Qualifications

At least 3 years of hands-on payroll administration experience, including pay-cycle processing, adjustments and reconciliation.

Practical experience with ADP; familiarity with ADP Workforce Now or ADP eTime is sufficient. Both are not required.

Knowledge of payroll cycles, employee status changes, time records, wage and tax controls, and accurate payroll reporting.

Strong Excel, analytical accuracy, confidentiality and clear communication with employees and business partners.

U.S. multi-state or multi-location payroll processing experience.

Nice to Have

• Union payroll processing and experience handling complex pay exceptions.
• Exposure to ADP SmartCompliance, Workday, hospitality tips/service charges or off-cycle payroll processing.
• Payroll issue escalation, peer training, or process improvement experience.
• Originally posted on Himalayas