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Position Overview
Solutions by Text (SBT) is seeking an Account Manager to own and grow a portfolio of existing customers with a primary mandate of revenue retention and a secondary mandate of account expansion through payments and new messaging use cases.
This role is accountable for ensuring customers are operationally successful, commercially retained, and positioned to expand across SBT’s evolving product portfolio—including payments and non-collections use cases such as lifecycle marketing. The Account Manager will manage approximately 50 accounts , partnering closely with Customer Success to proactively manage risk, drive adoption, and deliver measurable revenue outcomes.
This position blends disciplined account management, data-driven expansion strategy, and cross-functional execution, and is critical to scaling SBT’s customer growth engine.
Demonstrable evidence of success: Solid evidence of achievement against quota or KPIs for several years, including evidence of proactively creating expansion opportunities rather than only responding to inbound requests and identifying and mitigating account risk before it became visible to leadership
Administrative Capability
Ability to read and understand software contracts
Ability to understand and communicate several pricing models and options
Ability to lead structured pricing and contract negotiations that protect commercial outcomes without damaging trust
Ability to build and execute an account plan that prioritizes the highest-value opportunities and risks across a full portfolio, addressing multiple use cases within a business unit and/or additional business units
Ability to work effectively within Salesforce and other platforms
Attitudinal
Hungry, looking to grow into a sales role
Able to build relationships across multiple levels of a customer organization, including economic buyers and executives, not just a single day-to-day contact
Comfortable using usage, adoption, and outcome data to build a value narrative, rather than relying on relationship goodwill alone
Curiosity
Thick skin, as many customers are trying to get out of or change contracts
Good administrative skills – must document opportunities and closes effectively
What Will Set You Apart
The account managers who thrive in this role don’t just maintain their book; they treat it as a growth engine. A few things set them apart:
Own outcomes, not just relationships. You’re accountable for retention, renewal quality, adoption, and expansion together, and you don’t hand off a risk or an opportunity until it’s actually resolved.
See around corners. Rather than waiting for a customer to raise a need or a risk to become visible, you spot the signal early in usage data, in a stalled conversation, in a shift in the account and act on it before it becomes a renewal problem.
You build relationships that don’t depend on one person. You earn access to economic buyers and executives, not just their day-to-day champion, so a renewal or expansion conversation never stalls because one contact went quiet.
You make the business case, not just the ask. You can translate adoption data, ROI, and customer outcomes into a value story that holds up in a pricing or negotiation conversation and you do it without burning trust.
You run your portfolio like a business, not a to-do list. With roughly 50 accounts, you know which ones matter most this quarter and why, and operate on a proactive cadence rather than reacting to whatever surfaces first.
General Duties and Expectations
Adhere to the Company's Code of Conduct/Ethics.
Contribute to the professional culture within the office and the company
Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors.
Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies.
Ensure security of information in all matters pertaining to company, client, and consumer information.
About Solutions by Text
Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX with remote teams and offices throughout the United States.
Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
