Operations Supervisor
SMDigitalPhilippines only
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Opens the original posting on Himalayas.
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WHAT YOU'LL OWN
- Oversee the daily operations of the contact center team and ensure performance targets are met
- Coach, mentor, and motivate teammates to consistently deliver excellent service
- Monitor real-time performance metrics and step in proactively when support is needed
- Conduct regular team huddles, one-on-ones, and performance check-ins
- Identify gaps in processes or performance and implement practical, people-centered solutions
- Escalate complex concerns appropriately and ensure swift, effective resolution