Customer Service Representative

WHAT YOU'LL OWN

• Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
• Resolve customer concerns efficiently while maintaining a high standard of service quality
• Accurately document all interactions, updates, and resolutions in the system in real time
• Coordinate with internal operations teams to ensure seamless case handling and follow-through
• Identify recurring issues and escalate patterns to supervisors proactively
• Meet and consistently maintain daily and weekly performance targets