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Full-Time | Long-Term | Remote
Smartland is looking for an experienced Maintenance Coordinator Virtual Assistant to support our property management team. This is not an entry-level position. We need someone who can confidently coordinate maintenance requests, dispatch technicians, manage a high volume of work orders, and keep our CRM and spreadsheets accurate and up to date.
If you're highly organized, thrive in a fast-paced environment, and have previous property management or maintenance coordination experience, we'd love to hear from you.
At this time, we are only accepting applications from Virtual Assistants currently based in the Philippines.
English Communication Requirement
Candidates must have strong English communication skills, with a minimum expected level of C1.
You must be able to communicate clearly, professionally, and confidently in both written and spoken English, as this position requires frequent communication with tenants, technicians, vendors, property managers, and internal team members.
An English proficiency test result is not required when submitting your application. However, proof of English proficiency may be requested during the hiring process.
English communication skills will also be evaluated throughout the screening and interview process. Candidates who do not meet our required level of English communication may not be considered for the position.
Responsibilities
Coordinate maintenance requests from residents and property managers.
Dispatch technicians and vendors efficiently.
Schedule repairs and follow up to ensure timely completion.
Track work orders and update their status.
Maintain accurate records in the CRM.
Manage and update spreadsheets used for maintenance tracking.
Communicate professionally with tenants, technicians, vendors, and internal team members.
Prioritize urgent maintenance issues and keep all stakeholders informed.
Follow up on outstanding maintenance requests and ensure proper documentation.
Ensure maintenance tasks are completed on time and documented properly.
Qualifications
AppFolio experience is REQUIRED and NON-NEGOTIABLE. Applications without AppFolio experience will not be considered.
Previous experience as a Maintenance Coordinator, Property Management Assistant, or similar role.
Experience handling a high volume of maintenance requests.
Proven experience dispatching maintenance technicians and coordinating vendors.
Strong English communication skills — minimum expected level: C1.
Excellent written and verbal communication skills.
Strong proficiency with Google Sheets or Microsoft Excel.
Experience maintaining and updating CRM systems.
Strong organizational and time management skills.
Ability to multitask, prioritize urgent tasks, and work independently.
Must be currently based in the Philippines.
Training & Camera Requirement
You will be required to have your camera on during training. Please make sure you are comfortable with this requirement before applying.
Preferred Qualifications
Background in residential property management.
Experience coordinating maintenance vendors and technicians remotely.
Familiarity with work order management systems.
Experience working with U.S.-based property management teams.
