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About the Role
The position of the Virtual Call Center Agent (Outbound Market Research) consists of conducting telephone research interviews and recording the results in our data collection system. Seek and provide information to help our clients meet with business needs in the multifamily industry.
Responsibilities:
Collect data on property key data points
Record results into our internal data collection system
Conduct efficient and accurate online research using various tools available
Understand importance of key industry data points being gathered
Confirm and update information in our data collection system
Follow strict guidelines for obtaining consistent unbiased data
Meet stringent quality assessments standards and work monitoring requirements
Cooperate with co-workers and management while working toward department goal
Maintain center standards for performance and productivity
Follow all center policies and procedures as outlined in the call center policy addendum
Expectations:
Reliable, punctual, and able to follow assigned schedules consistently
Clear, confident, and engaging phone communication skills
Personable, with the ability to quickly build rapport and encourage participation
Coachable, goal-oriented, and open to feedback and performance monitoring
Fast learner with the ability to explain information in simple terms
Flexible and willing to handle various tasks as needed
Requirements
Must have own PC (desktop or laptop), noise-cancelling headset, and stable internet connection with backup (prepaid wireless modem acceptable)
At least 6 months of call center experience, preferably in outbound calling, market research, or similar roles
Strong English communication skills (conversational to fluent), with good reading comprehension
Basic computer proficiency, including data entry and typing skills
Must be comfortable working graveyard shifts and in a permanent work-from-home setup
Quiet, distraction-free workspace and ability to remain on calls for extended periods
