Client Services Specialist

We’re looking for a Client Services Specialist who can take genuine ownership of our client relationships.

Your job is to make sure clients feel supported, informed, and confident in the work we’re doing together. You’ll keep commitments moving, spot risks before they become problems, and ensure that important details don’t disappear into an inbox, meeting, or Slack thread.

This is not a reactive customer-support role. It’s also not a role where “following up” simply means asking everybody else for an update.

We need someone who can understand what a client is trying to achieve, coordinate the work required to get them there, and confidently own the communication along the way.

What you’ll be responsible for