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Overall Purpose
Deliver high-quality training to audiences using a variety of media types. Monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware/curriculum and instructor readiness, and prepare internal faculty members to conduct sessions.
Responsibilities
Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods.
Mastery of course content and related courseware, certification as appropriate.
Demonstrate specialist knowledge in assigned curricula areas.
Regularly provide feedback on content and recommend improvement of courseware.
Set-up and break-down classroom environment including course specified lab equipment.
Provide input during course development as Subject Matter Expert (SME).
Achieve and maintain necessary certifications.
Achieve and maintain industry certifications in area of specialty mandatory where appropriate.
Maintain expertise through field experience as needed.
Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required.
Act as mentor in obtaining certifications and in overall quality improvement.
May provide pre-sales guidance and support to customers and/or internal team on appropriate training content and duration for training audiences, as needed.
May promote all learning services and client's educational services.
May lead or support training on new content or product/course launch initiatives.
Support supervisor for in-depth content related questions in solution area.
Promote ways to add value and reduce costs within the team
Skills and Qualifications
Required:
At least 1 to 2 years’ experience in both classroom and online trainings
Proficient in PowerPoint Software and other Office 365
Knowledgeable in SharePoint
Passionate, hardworking, proactive and flexible
Is a fast learner and can adapt to training demands and fast changing environment
Is a proficient and competent English Speaker
Desirable:
Client facing / BPO experience
Qualified Coach
Training certifications would be advantageous
Previous experience in a finance / credit services environment
