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Client Experience Specialist (Work From Home / Night Shift)

Shore360Philippines only

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Opens the original posting on Himalayas.

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About Shore360 :

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Job Summary

The Client Experience Specialist is responsible for providing administrative and operational support to ensure the accurate and timely processing of customer orders, returns, account information, payments, and related transactions. The role focuses on order management, data entry, returns and RMA processing, credit administration, customer account maintenance, payment reconciliation, documentation, and internal coordination.

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Client Experience Specialist (Work From Home / Night Shift) at Shore360 · web2ua

Order Management and Administration
Review and process customer purchase orders and order requests accurately and within established timelines.
Verify customer, product, quantity, pricing, delivery, and payment details before processing orders.
Enter and maintain accurate order information and customer records in company systems.
Assist with new customer account setup and maintain customer master data, including contact, billing, and shipping information.
Create and manage purchase orders and related documentation.
Monitor open orders and follow up on outstanding requirements, changes, and cancellations.
Returns, RMA, and Credit Administration
Process customer returns, Return Merchandise Authorization (RMA) requests, credits, and related documentation.
Maintain accurate records of returns, credits, order adjustments, cancellations, and other transactions.
Assist with credit hold administration and coordinate with the Finance team when necessary.
Investigate and help resolve discrepancies related to orders, returns, credits, and customer accounts.
Payment Support and Account Maintenance
Match customer payments against invoices and assist with payment reconciliation.
Follow up with customers regarding outstanding payment information and documentation.
Maintain accurate records of payment follow-ups, account activity, and customer communications.
Coordinate with Finance to address payment discrepancies and other account-related concerns.
Customer Communication and Internal Coordination
Communicate with customers by phone and email to obtain information, provide updates, and address administrative inquiries.
Coordinate with Sales, Operations, Finance, Logistics, Planning, and other internal teams to ensure customer requests are completed efficiently.
Share relevant customer information and transaction updates with internal stakeholders.
Follow up on outstanding internal actions and escalate complex customer or operational issues to the appropriate team.
Maintain clear, professional, and timely communication throughout the customer service process.
Documentation, Reporting, and Process Improvement
Prepare routine reports, spreadsheets, correspondence, and administrative summaries.
Perform accurate data entry and review records for completeness and consistency.
Maintain organized electronic records and supporting documentation while promoting a paperless work environment.
Ensure the work area remains organized and efficient.
Develop a strong understanding of company products, systems, and business processes.
Identify opportunities to improve administrative accuracy, operational efficiency, and customer service.
Perform other related customer service and administrative duties as required.

Client Experience Specialist (Work From Home / Night Shift)

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About Shore360 :

Job Summary

Client Experience Specialist (Work From Home / Night Shift)

Apply now

About Shore360 :

Job Summary

Key Responsibilities

Qualifications and Requirements

Working Conditions

Equal Employment Opportunity

Company Values

Work Arrangement:

Work From Home

Shore Xtra Perks

Free Parking & Shuttle

Apply now