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About Servier
Servier Pharmaceuticals is an independent, commercial-stage biopharmaceutical company built to think differently about what long-term impact can look like in healthcare. Launched in 2018 and backed by the strength and stability of the Servier Group, our foundation-governed model gives us the freedom to invest for the future, move with purpose, and stay focused on where patients need us most.
In less than a decade, we have grown from a small U.S. presence into a rapidly expanding, multi-billion-dollar organization with an award-winning culture, six commercial products, and a portfolio strengthened through bold strategic investments and innovation. Our teams are helping advance important new treatment options for patients facing serious diseases with high unmet need, particularly in rare oncology and neurology.
Our ambition is clear: to build a leading U.S. biopharmaceutical company known for scientific excellence, operational strength, and deep commitment to patients. Just as important is how we build it. We are creating a culture that values entrepreneurship, collaboration, accountability, and the belief that individuals at every level can shape the future of the company.
For people who want more than a job — who want the opportunity to build, lead, grow, and make a measurable impact — Servier offers the chance to be part of a company with purpose, momentum, and the ability to help define what comes next for patients and for our industry.
Role Summary
The Director, Thought Leader Liaisons leads a national team of Thought Leader Liaisons (TLLs) supporting Servier's rare oncology portfolio. This role is accountable for the strategic direction, deployment, and performance of the TLL team across all oncology products, ensuring the team drives meaningful KOL engagement, advocacy development, and peer-to-peer programming that advances brand priorities. The Director builds strong partnership with Sales, Marketing, and Medical Affairs to ensure the TLL function is deployed strategically against the highest-impact business priorities, while developing the metrics and management structure needed to measure and differentiate performance across the team. This is a strategic leadership role requiring both a clear vision for the future impact of the TLL function and the operational discipline to lead a high-performing, compliant team day to day.
Primary Responsibilities
Team Leadership & Talent Development
Hire, coach, develop, and retain a high-performing national team of 10 Thought Leader Liaisons split between 2 teams supporting different products, building a culture of accountability, scientific excellence, and continuous improvement
Set clear individual and team objectives, providing ongoing feedback, mentorship, and career development to strengthen the team's capabilities over time.
Foster consistent field standards and best practices across the team, ensuring TLLs operate with a shared understanding of brand strategy, peer-to-peer executional excellence, and insight gathering.
Strategic TLL Deployment Across 2 Teams
Build and maintain national TLL engagement plans that addresses the unique strategic objectives for 2 TLL Teams: Neuro-oncology and Hematology & Oncology. Set clear expectations and elevate the development of regional engagement plans for each team, aligned to brand strategy
For each TLL Team, assess and optimize TLL deployment to balance effort allocation across products and geographies, ensuring each team is focused on the highest-impact accounts and KOL targets
Partner with Sales Leadership and Marketing to identify, profile, and develop plans for key accounts and KOLs across each team
KOL Engagement & Advocacy Development
Provide strategic oversight of KOL identification, cultivation, and advocacy development across academic and community settings
Ensure the TLL team generates and channels meaningful KOL insights back into brand strategy and business planning
Guide the team in developing a clear and repeatable framework to assess KOL advocacy and product belief
Synthesize field-generated insights from the TLL team to influence brand & promotional strategy, and compliantly collaborate with cross functional teams to ensure a one source of truth approach to disease landscape and product belief understanding
Collaborate with cross functional partners to present high-level strategic recommendations to leadership
Establish strategic rationale for advisory boards, effectively recruit relevant KOLs, and execute engaging sessions that effectively pull actionable insights.
Peer-to-Peer & Speaker Program Development
Partner with Sales Leadership and Marketing to guide the development and deployment of targeted peer-to-peer education, including commercial speaker identification, development, and relationship management
Ensure speaker programming is well-sequenced, compliant, and aligned to regional and national account priorities
Performance Management & Metrics
Define and implement metrics and management objectives (MBOs) that measure TLL impact and drive accountability across the team
Establish a clear, defensible approach to differentiating performance across TLLs, using consistent, data-informed criteria
Regularly report on TLL team performance and impact to Sales and Marketing leadership
Cross-Functional & Compliant Partnership
Drive strong collaboration with Sales Leadership, Marketing, Medical, and Market Access to ensure the TLL team's work is fully integrated into the broader commercial plan
Maintain compliant boundaries and processes in all TLL activity, partnering closely with Medical, Legal, and Compliance
Congress & Field Leadership
Provide leadership on TLL strategy and management at regional and national congresses, including sponsorship recommendations, speaker identification, and senior leader 1:1 KOL engagements, and debriefings ahead of KOL engagements
Serve as a visible field leader, engaging directly with top KOLs and supporting the team at key meetings and events as needed
Vision & Future Capability
Develop and articulate a forward-looking vision for how the TLL function can grow in scope and impact as the portfolio evolves
Identify opportunities to expand the TLL team's role in shaping enterprise-level KOL and advocacy strategy
10+ years of pharmaceutical/biopharmaceutical commercial experience, including significant experience in Thought Leader Liaison, field sales, or brand marketing roles; oncology or rare disease experience strongly preferred
Minimum of 5+ years in one or more of the following: Thought Leader Liaison, Marketing, Sales, Medical Affairs leadership, field leadership
Demonstrated ability to build and execute a national TLL or field engagement strategy across a multi-product portfolio
Strong track record in KOL relationship development, peer-to-peer program design, and speaker program management
Experience developing performance metrics and managing a team against measurable objectives
Strong understanding of the legal, regulatory, and compliance environment governing HCP and KOL engagement
Possess exceptional executive presence and communication skills to effectively lead and influence senior, cross-functional stakeholders, and to strategically represent the TLL function at the leadership level
Experience leading people or relevant demonstrated ability to mobilize and motivate peers and stakeholders towards common goals.
Travel and Location
Ability to travel (approximately 60–70%) to support team development, attend congresses, and engage with key stakeholders This is a remote role. Occasional presence (1-2 times/quarter) in the Boston office required for workshops, key strategy meetings, etc.
Servier’s Commitment
Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary Range
The salary range for this role is $203-$245k. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements). For more information on our benefits, please visit this link.
