Contact Center Lead

At SendaRide , we're revolutionizing non-emergency medical transportation, and we’re just getting started. We’re looking for a passionate Care Center Team Lead to join our growing team and make a real impact.

We are driven by a mission to make a difference through reliable and compassionate transportation, ensuring access to essential healthcare for those we serve. Our services play a vital role in improving health and quality of life by ensuring riders can attend critical medical appointments and access necessary services.

The Care Center Lead is a hands-on frontline leader who supports Representatives with real-time guidance, coaching, escalations, and problem-solving while helping the team meet service and operational goals. The Lead also serves as a subject matter expert, monitors performance, and partners cross-functionally to resolve issues and improve the overall Care Center experience.