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By joining Sedgwick , you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
ServiceNow HR Application Analyst Overview
We are seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through ServiceNow.
Key Responsibilities
Own configuration and ongoing enhancement of ServiceNow HRSD modules
Design and optimize the Employee Center experience
Analyze requirements and make solution design decisions
Configure workflows, Flow Designer automations, and platform logic
Evaluate configuration vs. customization trade-offs
Troubleshoot complex issues and guide resolution strategies
Required Skills & Experience
Experience with ServiceNow HRSD
Strong Employee Center (ESC) configuration experience
End-to-end configuration expertise
Ability to make independent configuration decisions
Technical Growth & Awareness
JavaScript exposure in ServiceNow
Portal/widget scripting awareness
Interest in deeper development skills
Soft Skills
Strong analytical thinking
Confident communicator
Ownership mindset documentation
Preferred Qualifications
ServiceNow CSA (certified system administrator)
HRSD certification (service delivery)
What Sets This Role Apart
A stepping-stone to senior level with real solution ownership.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000-85,000 annually. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
