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FLSA status: NESP
Reports to: Senior IS Communications Systems Manager
Department: IS Network Services & Engineering
Schedule: Full-time, Monday-Friday
Location: Any Asia Location
About Cooley: Working at Cooley provides an opportunity for collaboration, challenge and reward. We are all part of one firm dedicated to maintaining a diverse workplace that values and celebrates differences. The unique abilities and perspectives of every individual at Cooley create a rewarding workplace and are key to what makes us Cooley. Our people-first culture philosophy and firmwide commitment to inclusion and wellness are central to our success and the driving forces behind our global growth. Our cooperative spirit is the trademark of the Cooley culture, and every employee in every department is instrumental to the success of the firm. Cooley is devoted to continually advancing our standing as one of the worlds greatest law firms, and we believe part of that is achieved when we live up to the promise of making our firm a great place to work.
Position summary : Cooley Information Services (IS) embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Network Engineer is expected to recognize that the Cooley IS department is a service organization first and foremost and will be evaluated on this requirement equal in importance to the technical or operational responsibilities outlined later in this document.
The Network Engineer, as part of the IS Network Services & Engineering group, is primarily responsible to provide LAN, WAN, and WLAN Tier 3 support during Asia Pacfific hours. Specific duties and responsibilities include, but are not limited to, the following:
Primary position responsibilities :
Day-to-day technical support of network infrastructure at the Firms datacenters and at firm office premises globally, ensuring a high level of efficiency in problem resolution and uptime
Configure firm LAN, WLAN and WAN environments
Monitor network performance and integrity
Troubleshooting/issue management of firm network infrastructure
Perform network maintenance, upgrades and refreshes
Perform wireless surveys, analyze results and remediation
Manage and support user remote access (Palo Alto Prisma/Global Protect)
Assist with regional office build outs and upgrades
Monitor, measure and analyze data and trends against performance SLAs
Coordinate with and participate in activities with vendors, as required
Provide clear and grammatically correct system and end user documentation, emails, procedures, and status (both verbal and written)
Comply with all department policies, standards and procedures
Participate in Change Control and Change Management
Respond to administrative requests and responsibilities in a timely manner
Assist Management in administrative tasks and vendor management
Other responsibilities : In addition to performance of the primary position responsibilities, the Network Engineer (Asia) may be required to perform a combination of the following supportive functions:
Assist with the deployment and support of systems infrastructure
Participate in Change Control and Change Management
Respond to administrative requests and responsibilities in a timely manner
Assist Management in administrative tasks and vendor management
All other duties as assigned or required
Skills & experience :
Required:
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm application
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
2+ years direct applicable technical years of experience
Hands on experience with Cisco switching, routing and SD-WAN platforms
Hands on experience with PRISMA Access
Hands on experience with Management/troubleshooting of enterprise WiFi
Hands on experience with Management of network monitoring platforms
Knowledge of routing protocols including BGP, EIGRP and OSPF
Produce and analyze packet captures
Knowledge of firewall concepts
Proficient in English both spoken and written
Preferred:
Bachelors degree Computer Science, Information Systems, or other related field
Experience with Palo Alto Networks firewalls
Experience with Aruba Networks wireless infrastructure
Experience with Network automation tools
Cisco, Palo Alto or Aruba certification
Fluency in Mandarin
Competencies:
Professional demeanor at all times, including during project engagement
Excellent communication (verbal and written) skills
A strong team player who can successfully interact with all levels of staff and effectively work with diverse personalities
Must have strong analytical skills and outstanding project management skills and be capable of interpreting and applying complex technical information. Has knowledge of systems design and implementation in a database environment
Ability to work independently and to make sound judgments regarding the best course of action to resolve problems; ability to determine when further expertise is necessary and contact the proper individuals as required
Ability to work effectively under pressure, set priorities, handle a number of matters concurrently and in a timely manner, all within a fast paced environment
High levels of organizational skills required to adequately manage projects, monitor numerous live systems simultaneously, ascertain trends which may indicate problems and keep accurate up-to-date records