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Job Category
Customer Success Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce .
Salesforce Professional Services is seeking a Technical Architect within the Customer Success Group (CSG). You will serve as a strategic advisor and Salesforce product and platform expert to enterprise customers across industries, helping them turn business priorities into scalable, secure and maintainable solutions.
You will work with customers and partners to define the solution vision, lead technical architecture and guide implementation across sales, service, customer engagement and connected enterprise processes. You will connect business needs with platform capabilities while helping customers manage complexity, reduce technical debt and realise long-term value.
The role combines hands-on technical expertise with consulting and leadership. You will engage developers, business stakeholders and executives, align delivery teams and help customers make informed architecture decisions.
Your Impact Serve as a trusted advisor to customers, connecting business objectives with Salesforce architecture, delivery roadmaps and measurable outcomes.
Lead architecture for complex engagements, coordinate the work of solution and technical architects, and align decisions across customers, partners and Salesforce teams.
Translate business and technical requirements into practical solution designs, balancing customer needs, platform capabilities and long-term maintainability.
Design data, integration and security architectures connecting Salesforce with enterprise applications, master data, content repositories and analytics platforms.
Partner with customer security, privacy and governance teams to translate requirements into access controls, data protection, auditability and release governance.
Review architecture, implementation approaches and key deliverables to ensure performance, scalability and maintainability. Guide configuration and development, and contribute hands-on where required.
Shape migration and rollout strategies that address data quality, legacy applications, global standards and local market needs.
Work closely with project and engagement managers to plan delivery, manage dependencies and risks, resolve issues and set clear customer expectations.
Evaluate AI and automation use cases with customers, defining appropriate data access, human oversight and evaluation criteria.
Mentor customers, partners and colleagues; contribute reusable architecture patterns and delivery best practices; and support pre-sales activities where required.
Required Qualification s
Professional working proficiency in German or French, both written and spoken, with the ability to lead customer workshops, present technical recommendations and discuss architecture decisions in at least one of these languages.
Candidates must already be authorised to work in Switzerland and hold a valid Swiss work permit where required.
8+ years of enterprise architecture or technical consulting experience, including 4+ years leading Salesforce implementation projects.
A consulting background with experience advising customers, facilitating discovery workshops and translating business needs into architecture and delivery plans.
Strong Salesforce application design skills, supported by experience in data modelling, integration, identity, security and platform scalability.
Hands-on configuration and development experience, including Salesforce customisation and coding in object-oriented languages.
Experience with APIs, enterprise integration patterns, data migration and the design of connected enterprise applications.
Understanding of enterprise security, privacy and governance requirements, with the ability to incorporate them into solution designs and delivery practices.
Proven ability to lead technical teams, manage architecture decisions and deliver through agile methods across distributed, multidisciplinary teams.
Strong communication, presentation and facilitation skills, with the ability to explain technical trade-offs and influence senior business and technology stakeholders.
Ability to take ownership of complex problems, learn new technologies quickly and travel regionally or occasionally internationally according to customer needs.
Preferred Qualifications
Experience designing solutions that span multiple Salesforce products and connect business processes across teams.
Experience with enterprise data management, omnichannel customer engagement or digital self-service solutions.
Experience planning CRM modernisation, legacy platform migration or multi-country deployments.
Experience with Agentforce, enterprise data platforms or AI-assisted development tools, including an understanding of their strengths, limitations and governance needs.
Salesforce Certified Technical Architect (CTA) or multiple Salesforce architecture certifications.
Experience leading enterprise transformation and building relationships with C-level executives and senior technology leaders.
A degree in Computer Science, Engineering or a related discipline, or equivalent demonstrable professional experience.
What You Bring
Trust: Integrity, transparency and sound judgement when working with customers, colleagues and sensitive information.
Collaboration: A commitment to shared outcomes, knowledge sharing and the development of others.
Leadership: Clear communication, a considered point of view and the confidence to guide decisions while listening to different perspectives.
Curiosity: A desire to understand how customers work, learn new technologies and improve business outcomes through thoughtful solution design.
Unleash Your Potential
When you join Salesforce , you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce , we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
