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RYNO Strategic Solutions is an innovative, full-service digital marketing company with 200+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.
Our Mission
We Exist to Grow Your Business...PERIOD.
Our Values
We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
We take ACCOUNTABILIT Y for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.
Summary of Position
We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long-lasting partnerships.
Position Responsibilities
Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals Define and drive the marketing strategy for each client Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
Expand client relationships by growing services delivered and revenues generated within your accounts
Generate client referrals that result in new RYNO clients
Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
Mentor Client Success Coordinators
Build strong relationships with both clients and the RYNO team
Additional job duties as assigned by management
Position Requirements
3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles
Experience driving revenue growth by securing new client business and upselling solutions
Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams
Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow
Strong work ethic with a commitment to delivering results and helping businesses grow
Strong ability to solve complex problems and resolve conflicts proactively
Ability to thrive in a fast-paced environment with tight deadlines
Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)
Benefits
RYNO is proud to offer a variety of benefits to support employees and their families, including:
Remote-first culture with flexible work options
Performance based bonuses to reward excellence
Medical, Dental, Vision, and Life Insurance
401(k) matching to help you plan for your future
6 weeks of paid parental leave for new parents
$2,000 annual tuition reimbursement for continued education
Wellness stipend to support your health and fitness
Monthly data stipend to support your remote work environment
Paid vacation and sick time off for work-life balance
11 paid holidays to enjoy throughout the year
Paid days for a Cause to give back to your community
Paid birthday holiday to celebrate your special day
Comprehensive Employee Assistance Program for personal support
RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.
This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
