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Position Summary
The Underwriting Operations Technician supports the Commercial Lines Inspection department by managing complex inspection-related tasks and ensuring high-quality processing standards. This role serves as a key escalation point for the processing team, handling exceptions, resolving issues, and providing quality oversight. The position also acts as a liaison between Underwriters, agents, inspection vendors, and carriers to ensure timely and accurate completion of inspection requirements. What will your job entail?
Key Responsibilities
Escalation & Issue Resolution
Manage and resolve complex inspection-related tasks and inquiries that cannot be completed by the centralized processing team
Act as a subject matter expert (SME) for inspection processes and workflows
Troubleshoot processing issues and provide guidance to the Inspection support team
Quality Assurance
Conduct quality reviews and audits of work completed by the centralized processing team
Identify trends, errors, and training opportunities to improve overall quality and efficiency
Provide feedback and support continuous improvement initiatives
Stakeholder Support
Assist Underwriters, agents, inspection vendors, and carriers with escalated or complex inspection matters
Respond to inquiries requiring advanced knowledge of inspection processes, compliance, and workflows
Ensure clear communication and timely resolution of issues
Process Oversight
Monitor inspection workflows to ensure compliance with company guidelines and service level expectations
Support implementation of new or updated processes and procedures
Collaboration & Training
Assist in onboarding and training of new team members
Partner with leadership to improve operational efficiency and effectiveness
Qualifications
Experience in insurance operations, underwriting support, or a related role (commercial lines experience preferred but not required)
Basic understanding of inspection processes and workflows, or the ability to quickly learn
Experience working with or supporting a processing support team or shared services team is helpful but not required
Strong problem-solving and critical thinking skills, with the ability to handle complex or escalated tasks
High attention to detail with a focus on quality and accuracy
Effective communication and collaboration skills, with the ability to support multiple stakeholders
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Excel and OneNote
Key Competencies
Problem-solving and critical thinking
Quality assurance and attention to detail
Collaboration and cross-team partnership
Process improvement mindset
Strong organizational skills
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target hourly rate range for this position is $20.45 - $26.00 per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
