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Description
Deliverable : KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server), Asset Management, RFID, DCIMS.
Key Responsibilities:
Fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
Engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
Guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
Maintenance and support of the IT hardware infrastructure at the Data Centres.
Analysis and resolution of hardware and server incidents and problems for infrastructure.
Documentation and implementation of infrastructure Change Requests.
Updating incident and problem tickets, reporting on incidents, problems, and changes, identification and mitigation of risks to the infrastructure, updating the Configuration Management Database.
Making Changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal.
Available for on-call support when required.
Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
Server installation and configuration.
SkillsExperience and Skill Set Requirements
Evaluation Breakdown
Technical Skills - 30%
Parameters:
Demonstrate Knowledge and Skills with regards to the following:
Asset Management, RFID Tag technology, DCIMS & Data Lake processes. Demonstrated knowledge building IT infrastructure.
Knowledge working with and supporting multiple technical teams.
Knowledge with V-Centre, VMware and building and maintaining virtual servers.
Knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
Knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
Knowledge implementing and supporting security architecture.
Knowledge building and supporting backup infrastructure.
Knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
Knowledge of server installation and configuration, and loading of the Operating System including virtual servers.
Working in an Uptime Tier IV Data Centre - 20%
Parameters:
Demonstrate Knowledge and Skills with regards to the following:
Knowledge with ITIL concepts and procedures.
Knowledge with Corporate Change, Incident, Problem, and Release Management.
Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
Problem Solving - 15%
Parameters:
Demonstrate Knowledge and Skills with regards to the following:
Knowledge of problem-solving techniques to provide leadership and solutions, which deal with a variety of advanced systems administration, technical, operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
Knowledge to fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
Knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
Knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
General Skills and Observations - 5%
Parameters:
Demonstrate Knowledge and Skills with regards to the following:
Ability for strong documentation and writing skills.
Knowledge for providing incident resolution.
Knowledge of engaging vendors to address incidents/issues.
Ability of working with and supporting multiple technical teams.
Knowledge in using Office 365, Remedy/eSMT ticketing system.
Must Have:
Demonstrated knowledge working with and supporting multiple technical teams.
Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.
Demonstrated knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
Demonstrated knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
Knowledge in using Office 365, Remedy/eSMT ticketing system.
Knowledge for providing incident resolution.
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