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Workforce Manager– Contact Center

Riseup LabsUnited States only

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Opens the original posting on Himalayas.

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Job Context:

Riseup Labs looking for an experienced Workforce Manager-Contact Center. The Workforce Manager (WFM) is responsible for ensuring the contact center is optimally staffed to meet service level, quality, and productivity goals. This role oversees forecasting, capacity planning, schedule creation, real-time management, and performance reporting. The WFM Manager works closely with Operations, HR, Training, and Quality teams to balance customer experience with operational efficiency and agent engagement

Job Responsibilities:

Forecasting & Capacity Planning:

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Workforce Manager– Contact Center at Riseup Labs · web2ua

Workforce Manager– Contact Center

Apply now

Job Context:

Job Responsibilities:

Forecasting & Capacity Planning:

Workforce Manager– Contact Center

Apply now

Job Context:

Job Responsibilities:

Forecasting & Capacity Planning:

Scheduling & Resource Allocation :

Real-Time Management (RTM):

Reporting & Analytics

Leadership & Collaboration

Educational Requirements:

Additional Requirements:

Preferred Qualifications :

Workplace:

Salary:

Compensation & Other Benefits:

Festival Bonus-2

Annual Salary Review

The Application Process:

Job Offer

Apply now