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Call Answering VA (05122026 - PTCAV - MT) at Rippedboxstation · web2uaApply on the original site
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- Position: Call Answering VA
- Number of hours: TBA (Part Time)
- Schedule: Singapore Timezone
Key Responsibilities
- Answer incoming calls and WhatsApp inquiries professionally and promptly
- Schedule, confirm, and manage appointments using Google Calendar
Provide general information such as:
- Clinic/location details
- Office hours
Doctors on dutyAvailable appointment slotsPrice list and basic service inquiriesEscalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentationHandle emergency-related concerns appropriately and escalate immediately when necessaryMaintain accurate appointment records and call notesSend reminders and follow-ups to patients/clients when neededEnsure a polite, calm, and patient approach during all interactionsCoordinate with the team regarding schedule updates and client concernsMaintain confidentiality of patient/client informationRequirements
- Fluent in English with clear speaking voice and good pronunciation
- Excellent communication and customer service skills
- Patient, polite, and professional when handling callers
Expert in Google Calendar management
Comfortable handling calls through WhatsApp
- Strong attention to detail and organizational skills
- Ability to multitask and work independently
- Preferably with medical background or experience in healthcare/customer support
- Knowledge in handling urgent or emergency situations is an advantage
- Stable internet connection and quiet working environment
- Experience as a Virtual Assistant, Receptionist, or Call Support is preferred
- Originally posted on Himalayas