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Debt Collector

ReWorks SolutionsSouth Africa only

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About the Role

We are looking for a highly analytical, proactive, and tech-savvy Commercial Collections & UCC Research Specialist to support commercial debt recovery, business investigations, and operational case management.

This role combines three key functions: commercial collections and payment negotiations, UCC/DCC research and enforcement support, and administrative operations. The successful candidate will be responsible for communicating with debtors, negotiating payment arrangements, investigating business relationships, identifying potential recovery opportunities, and maintaining accurate case documentation.

The ideal candidate is confident handling sensitive financial conversations, skilled at uncovering relevant business information, and capable of using technology and AI tools to improve research and operational efficiency. They must be resourceful, detail-oriented, and able to manage complex cases independently with minimal supervision.

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Debt Collector at ReWorks Solutions · web2ua

Commercial Collections & Negotiations
Contact debtors to discuss outstanding financial obligations and negotiate payment arrangements.
Communicate firmly, professionally, and respectfully while working towards practical collection outcomes.
Explain financial obligations and payment requirements clearly.
Manage challenging conversations while maintaining professional relationships.
Conduct timely follow-ups on outstanding payments and agreed payment arrangements.
Document collection activities, negotiation outcomes, and next steps accurately.
Follow all applicable collection laws, regulations, and client-approved procedures.
UCC/DCC Research & Enforcement Support
Conduct investigative research into debtors, their businesses, and their commercial relationships.
Identify companies, customers, or third parties that may owe money to debtors and could represent potential recovery opportunities.
Research corporate connections, business relationships, and relevant commercial information using online sources and business research tools.
Analyse findings to identify potential leads for further investigation or recovery action.
Prepare professional correspondence and supporting documentation in line with client-approved procedures.
Organise research findings clearly and accurately for review and appropriate next steps.
Follow established legal and compliance procedures when supporting UCC/DCC-related enforcement activities.
Operations & Case Management
Maintain accurate spreadsheets, case records, research findings, and supporting documentation.
Track collection activities, deadlines, follow-ups, and case progress.
Use Microsoft Excel and Google Sheets to organise, analyse, and manage case information.
Maintain clear and structured records within CRM systems and document management platforms.
Use AI tools to support research, summarise information, organise findings, and improve workflow efficiency.
Manage multiple cases and competing priorities without compromising accuracy.
Identify operational issues, investigate discrepancies, and recommend practical solutions.
Provide clear updates and reports on case progress, research outcomes, and outstanding actions.

Debt Collector

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About the Role

Debt Collector

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About the Role

Requirements

Key Responsibilities

Minimum Requirements

Preferred Experience

Required Software & Tools

Candidates must be comfortable using:

Essential Skills & Competencies

The Ideal Candidate

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