SAP Program Manager

Position Summary

The Operations Manager / Project Manager serves as the central command point for service delivery across a portfolio of managed cloud customers, ensuring operational stability, consistent SLA performance, and high-quality execution across SAP and cloud environments. This role leads real-time incident management, including P1/P2 escalation handling, while orchestrating day-to-day operations such as patching, upgrades, change management, and ongoing managed services activities. Acting as the primary coordination hub across cross-functional teams, vendors, and stakeholders, the individual drives structured execution, clear communication, and timely resolution of issues in a fast-paced, 24x7 environment. The role also partners closely with customers through executive reporting, performance insights, and continuous improvement initiatives, leveraging strong operational leadership, project management discipline, and accountability to enhance service delivery and optimize outcomes.