Academic Customer Success Manager - Remote, Based in Mexico, EMEA timezone

Position Summary

We are seeking a dynamic and customer-focused Academic Customer Success Manager to manage and grow relationships with our SMB accounts in the academic sector. This full-time remote role is based in Mexico and supports accounts across the EMEA and US territories. This position requires working a 6:00 AM–3:00 PM CST schedule to align with European and US account needs. The ideal candidate will be proactive, data-driven, and skilled at both relationship management and account planning, with the ability to ensure customers derive maximum value from our solutions while identifying opportunities for account expansion and revenue growth. A solid understanding of the academic research landscape is essential to success in this role