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Calling Agent – Client Engagement & Feedback at Remote Office · web2ua

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Calling Agent – Client Engagement & Feedback

Calling Agent – Client Engagement & Feedback

Remote OfficeUnited States only

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Opens the original posting on Himalayas.

Apply now Source: Himalayas

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This is a remote position.
Hiring: Calling Agent - Engagement & Feedback (Part-Time | Remote)

Position Details:

Employment Status: Part-time
Work Roster- Tuesday to Saturday (Flexible Schedule | US Time Zone)
Location: Remote
Experience Requirements: Minimum 3 years in a client-facing or appointment setting/survey role
Start Date: ASAP

About the Role:

Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedback to support one of our trusted clients. This role is more than just setting appointments—it’s about building rapport, understanding the client’s product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers.

Key Responsibilities:

Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations.
Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail.
Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data.
Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills.
Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format.
Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately.
Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience.

Requirements:

3+ years of experience in appointment setting, client communications, or survey-based roles
Strong verbal and written communication skills
Excellent phone etiquette and a confident, friendly speaking tone
Exceptional listening and documentation skills
Comfortable using Excel and managing large volumes of client data
Highly organised, detail-oriented, and results-driven
Experience working in US time zones preferred
Why Join Remote Office ?
Long-term role with a stable, growing Australian client
Flexible work hours within the US time zone
A supportive, remote-first work environment
Competitive compensation
Collaborate with international teams and expand your global experience
Originally posted on Himalayas

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

About the job

Apply before: Dec 12, 2026
Posted on: Oct 13, 2026
Job type: Part Time
Experience level: Mid-level
Location requirements: United States
Hiring timezones: Worldwide
Job categories: Customer Service
Skills: Agent Call Center Call Agent Call Center Representative Call Centre Agent Client Care Agent Client Support Agent Customer Care Agent Customer Engagement Representative Customer Experience Agent Customer Service

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About Remote Office

Remote Office

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