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Job Summary: The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones.
Responsibilities:
Customer Focus
Interacts frequently with customers, and generates customer requirements.
Anticipates customer needs and prioritizes those for the organization.
Understands how his/her role impacts customer satisfaction.
Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
Predicts short term market changes and implications on the product.
Continuously aims to meet customer expectations without compromising the commercial viability of the product.
Data-Driven Decision-Making & Analysis
Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.
Demonstrates the ability to make trade off decisions between potential product capabilities.
Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.
Effectively manages day-to-day issues and problems without intervention.
Generates new ideas by analyzing product data for insights.
Go to Market & Product Marketing Lifecycle
Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders.
Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales.
Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.
Offers Train-the-Trainer sessions in support of operations for market rollout.
Assists on collateral for sales demonstrations and customer events.
Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning.
Product Delivery & Development Lifecycle
Solves customer issues with product features that achieve business goals and metrics.
Has a deep understanding of his/her feature area and develops prototypes.
Participates in product discovery, according to defined process, for new product development.
Manages portions of the product lifecycle.
Is familiar with SDLCs as identified by management e.g. agile processes.
Strategy & Commercial Acumen
Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.
Independently uses information derived from competitive analysis to drive product direction and strategy.
Understands, formulates and budgets the operating costs required to deliver the revenues.
Creates product development plans including opportunity assessment and business case.
Technical Skills
Considers high-level technical approaches to use when prioritizing functionality.
Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.)
Has a firm grasp of data and technical architecture principles and best practices.
Competencies:
Personal Capability
Practices Self-Development
Continually develops depth and breadth in key competencies
Takes concrete actions relating to feedback to improve performance
Actively seeks feedback from others
Understands own strengths and weaknesses and looks for opportunities to build on both
Solves Problems and Analyzes Issues
Is able to ask effective questions and collect facts from multiple sources in order to solve problems
Is able to effectively identify and analyze problems and propose solutions
Effectively manages day-to-day issues and problems without intervention
Innovates
“Brainstorms“ with others to look for different approaches to current process and tasks
Looks for opportunities to develop new ideas or thinking within own role
Experiments with new ideas as part of role
Interpersonal Skills
Communicates Powerfully and Prolifically
Demonstrates effective conversational skills, including active listening and questioning
Shares information relevant to own role
Participates in team presentations
Collaboration and Teamwork
Encourages co-operation between all members of the team
Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
Helps people to resolve conflict
Identifies and removes barriers to team performance
Identifies ways for further collaboration across teams
Builds Relationships
Establishes rapport with others on the team and across teams
Works effectively with others to get work done
Treats all individuals with respect
Handles difficult situations, minimizing conflict
Inspires and motivates others to high performance
Brings enthusiasm to the team
Gets to know others in the team and what is important to them
Observes behaviours and models self after the others
Leads by example by performing at high levels
Develops Others
Shares own specialist skills and knowledge with other members of the team
Acts as a buddy to new individuals on a team
Looks for opportunities to provide feedback to others
Focus On Results
Drives for Results
Works hard to achieve objectives
Stays focused on key commitments
Works with others to achieve joint goals
Looks to overcome obstacles or barriers to performing
Experience (US Only) and Education
Suggested Minimum Years of PM Experience: 4-6 years
Critical Experiences:
Recognized as full owner of a product or multiple features
Identified, led and released changes or enhancements that improved customer in satisfaction and/or commercial impact.
Demonstration of thorough product development knowledge, include the ability to develop related business cases, content and product plans.
Successful participation in customer engagements.
Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.
U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $95,300 - $158,800. Base Pay Range for IL is $100,100 - $166,800. Base Pay Range for Chicago, IL is $104,800 - $174,700. Base Pay Range for MD is $100,100 - $166,800. Base Pay Range for NY is $104,800 - $174,700. Base Pay Range for New York City is $114,300 - $190,500. Base Pay Range for Rochester, NY is $95,300 - $158,800. Base Pay Range for OH is $90,500 - $150,900. Base Pay Range for NJ is $112,574- $179,826.This job is eligible for an annual incentive bonus.Application deadline is 11/23/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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