Catering & Guest Relations CSR II

Catering & Guest Relations CSR II At Red Robin , our Guest Relations and Catering teams embody the spirit of hospitality, connection, and accountability. The Catering & Guest Relations CSR II plays a critical role in ensuring every guest interaction—whether related to catering services or guest feedback—is handled with professionalism, empathy, and operational excellence.

This role serves as a senior-level contributor within the Guest Relations and Catering Operations teams, combining advanced case handling expertise with strong organizational skills and independent decision-making. The CSR II is a role model within the department, demonstrating accuracy, calmness under pressure, and a guest-first mindset in every interaction.

Through effective problem-solving, attention to detail, and proactive communication, the CSR II ensures seamless service execution across both catering and guest relations functions, directly supporting Red Robin ’s mission of delivering exceptional and memorable guest experiences.