Director, Customer Success
RecoUnited States only
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Description
As Director, Customer Success, you will own the post-sale customer journey: onboarding, adoption, renewal, and expansion. You will build the function as an AI-native operation, using AI to give every customer more value from Reco without growing headcount in a straight line.
You will report to the SVP, Customer Success, and lead a team of Customer Success Managers. This is a player-coach leadership role for someone who wants to build, not just run, a function.
Responsibilities
Lead and scale the team Hire, coach, and develop Customer Success Managers, with clear goals, career paths, and a culture of ownership and technical curiosity.
Design the coverage model, segmentation, and handoffs across Sales, Solutions Engineering, Support, and Product for enterprise and mid-market customers.