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Overview
About the Company
At Qualfon , we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Responsibilities
Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home in Texas.
What you will be doing
Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.
Forwarding specific inquiries as directed for priority resolution
Documenting each encounter/resolution in the computer tracking system
Strong capacity to retain information
Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Qualifications
What skills you will need
One-year previous call center
Strong communication skills in both English and Spanish, both verbal and written.
Ability to attend 100% classroom training program
Passion to meet or exceed performance goals
Working in a time-sensitive environment
Computer savvy and can resolve minor technical issues with minimal assistance
Work at Home Requirement:
We provide equipment, but you must provide the following:
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
Wired provider- No mobile broadband connections allowed
Upload speed of 25 Mbps; Download sped of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
USD $12.00 - USD $12.00 /Hr. Originally posted on Himalayas
