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The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.
Before applying, please read below:
This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States.
Bilingual in English and Spanish preferred, but not required.
Responsibilities
Oversees and coaches 5-7 customers at a time
Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
Tracks performance data and customer uplifts throughout the deployment
Leads process improvement and kaizen activities for customers
Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
Manages project schedules with customers
Provides Success Assessments upon project completion
Delivers executive overviews and provides customers with information related to all Redzone programs
Troubleshoots customer technical issues as needed
Supports customer identification of next steps in their Redzone journey
Other duties as assigned
Fluent in both English and Spanish preferred.
Senior Operations Leadership experience in manufacturing environments required
Previous experience working in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and/or Continuous Improvement Manager
Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
Ability to develop/maintain strong relationships with clients and internal teams
Excellent interpersonal and organizational skills
Strong written and verbal communication skills
Sound judgment and excellent assessment skills
Ability to manage time effectively and to work in a high paced, high growth environment
Ability to prioritize tasks within active projects to meet critical path deadlines
Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
Able to learn software required to perform successfully in this position
Programmable Logic Controller (PLC) experience and familiarity is desired, but not required
Must be able to provide proof of valid state drivers license
Education/Experience
BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
2 years in a similar position, providing direct coaching to business clients, is desired but not required Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
Opportunity to join a growing business, launching into its next phase of expansion and transformation.
Collaborative culture of smart and hard-working people who support one another to get the job done.
An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.
Compensation packages based on experience and desired skill set
Compensation Package:
Base pay range: $125,000 - $150,000 USD Annual (12 Months).
Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.
This position may be eligible for additional performance incentives
U.S. benefits package includes medical, dental and ,vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid time off, parental leave, flexible spending accounts and employee assistance program.
About QAD and QAD Redzone:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.
QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.
With over 1000 customers, 1200 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.
