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About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Your day-to-day Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services Develop deep understanding of customer’s business and operational needs
Maintain deep practical technical knowledge of Proofpoint ’s integration within the customer's environment, including network, security, systems administration, and messaging management
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint ’s solutions
Provide proactive recommendations that protect our customer’s information assets,leveragingthe Proofpoint product suite
Identifyand prioritize short term and long-term goals
Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
Plan, document, andidentifyrisks and challenges for production changes that span multiple services or technologies
Monitors levels customer satisfaction and escalates customer concerns as necessary
Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
Uses independent judgment within broad parameters
Designs and implements solutions to complex problems with minimum supervision
Provide technical guidance to customer teams and respond to enquiriesregardingproduct features and functionality
Email-Centric Threat hunting & Detection
Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted services
Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data toidentifylow-signal, evasive, or novel attack patterns
Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends
Investigate suspicious or ambiguous email activity todetermineattacker intent, scope of impact, and risk to users and the organization
Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions
Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections
Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences
What you bring to the team
3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Managed security or consultancy experience isrequired
Knowledge of data communication concepts and technologies, specifically email and networking
Develop innovative ways toleverageexisting data and correlate customer data with other sets available at Proofpoint
Working knowledge of Windows, Active Directory, and Microsoft Exchange
A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
Ability to effectively work in a team environment as well as independently
Must be proactive and have outstanding verbal and written communication skills
The successful candidate will have relevant experience with Proofpoint products and understand threat protection
A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers,prospectsand internal groups to spread threat intelligence landscape awareness
Proactive, self-starter driven by setting and achieving goals
Background in security, especially around threat actor tactics, techniques, and procedures
Why Proofpoint ?
At Proofpoint , we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
