Polynt Composites USA is a global leader in the manufacturing of composites, coatings, and chemical intermediates, serving key industries such as industrial, transportation, construction, marine, medical, and consumer goods.
At Polynt, Technical Assistance Representatives work closely with other Polynt functions including commercial, operations and R&D to assist existing and new customers in using Polynt Products. This role participates in product recommendations, product testing/benchmarking, training, product trials, process review, and troubleshooting. Technical Assistance provides customers with formal or informal training and is an interface for investigation and communication concerning product complaints. This role directly contributes to Polynt’s commercial success through achieving product approvals, customer satisfaction, and customer loyalty. Technical Assistance also provides direction for product development efforts.
The Technical Assistance Representative works under the direction of a TA supervisor or mentor and Polynt Account Manager. Assignments typically focus on a specific technology area with exposure to other areas, depending on organizational needs, performance, etc. This role will serve the western United States and western regions of Canada including Southern & Northern California, Washington, Oregon, Nevada, Arizona, Utah, New Mexico, Colorado, Wyoming, Edmonton, and Alberta. The salary range for this position is $90,000 - $120,000/annum. Candidate must be living in the Western region of the US in a close proximity to an airport. This position does not provide sponsorship and candidates must be authorized to work in the US for any employer.
Key Responsibilities:
Health, Safety and Quality
Performs work in accordance with local, state and federal regulations including OSHA, DOT and EPA and the appropriate Polynt Chemical Hygiene Plan (CHP) ensuring personal and team safety
Recognizes personal and legal responsibility regarding compliance with rules and regulations, standards and Polynt’s ISO 9001 Quality Management System Maintains housekeeping in individual and shared workspaces Conducts inspections as assigned Ensures that others meet health and safety standards. Provides guidance when needed Leads safety topic(s) in weekly safety meeting
Participates in the following as needed:
Health and Safety Committee
Review of chemical hygiene plan
Job safety analysis (JSA)
Risk assessments
Incident investigation
Management of change (MOC)
Product Line Knowledge/Product Recommendations
Conduct process reviews and gather information from customer including processing parameters, end use requirements including required certifications and usage information (volumes, batch sizes, etc.)
Reviews existing products for potential technical fit and considering costs, manufacturing site/logistics, minimum order quantity
Communicates recommendation to customer
If no existing product meets the requirements, enters development project as appropriate based on commercial opportunity.
Training - Provides training to customers (either at the customer's location or at Polynt), or Polynt personnel (junior team members, R&D members from other groups, commercial personnel, etc.). Able to do demonstrations as appropriate.
Product Trials
Follow trial product through the customer process and document product performance.
Report product performance to appropriate commercial and R&D personnel.
Follow up with customer on post-production part testing and provide feedback to appropriate commercial and R&D personnel
Process Review/ Troubleshooting
Identify best practices and poor practices.
Communicate strengths and opportunities for improvement to customer
Diagnose routine issues with Polynt products
Execute field adjustments to Polynt products or recommend changes to customer formulations
Reporting
Write call reports covering customer visits
Write customer letters covering findings of customer visits
Specialization - Developing knowledge of a business unit in one or more chemistries, applications/market areas or processes. Making contacts with other Polynt functional groups, suppliers, and customer bases. Learning industry organizations, standards and certifications.
Organizational Knowledge
Able to find/view test methods, work instructions, forms and other documents in Polynt DMS
Able to find technical documents in the Polynt App and Host 2 Bulletin System
Able to enter a project on the Host 2 Project System/RADAR
Able to request physical or analytical testing
Working knowledge of Microsoft applications including Outlook, Excel, PowerPoint, Teams and Word
Able to book travel and report expenses
Order raw materials and finished goods with supervisor approval as applicable
Order lab supplies with supervisor approval as applicable
Able to find basic information in SAP including, BOM's, inspections plans, inventories, orders, etc.
Able to search Host2 Project System Archives
Education and Experience
B.A. or B.S. in chemistry, chemical engineering or related science/engineering field Minimum of 2 years related industry experience in polyester and vinyl ester thermoset resins, other thermoset resins and/or gel coats.
Work Environment Considerations
This job is not appropriate for individuals with chemical sensitivity. Employees who display sensitivity to the chemicals present at the site despite using standard required safety measures may be subject to reassignment or termination of employment.
Why You’ll Love Working Here
Polynt fosters a culture of innovation, teamwork, and professional growth. Employees have opportunities for career progression and development. If you are a hands-on problem solver who thrives in a dynamic, fast-paced environment, we want to hear from you.
Why Join Us?
At Polynt, we believe our employees are our greatest asset. We offer a stable, growth-driven work environment with competitive pay and a comprehensive benefits package, including:
Paid Time Off (PTO) and Sick Leave 401(k) with Company Match and Profit Sharing Comprehensive Medical, Dental, and Vision Insurance (PPO, HSA, FSA) Company-Paid Life Insurance and Short-Term Disability
Long-Term Disability Insurance
Employee Assistance Program (EAP)
Paid Holidays
Tuition Reimbursement Program
This position is eligible for annual incentive program
Equal Opportunity Employer
Polynt Composites USA is an Equal Opportunity Employer (EOE). We celebrate diversity, equity, and inclusion in the workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws.
