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Who We Are
Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health .
Job Summary
Under the direction of the Supervisor, Pharmacy Utilization Management, the Pharmacy Utilization Management (UM) Specialist is responsible for setting up and processing cases in the various applications for drug prior authorization (PA) requests. Job Description
Key Responsibilities/Duties – what you will be doing:
Performs full case set up from fax, ePA, phone and email prior authorization requests
Upon case set up, a full case review is performed ensuring all applicable regulatory and accreditation requirements and turnaround times are met
Documents all relevant case notes for PAs (prior authorizations) requiring additional review by a pharmacist or medical director
Run test claims for approved authorizations and reach out to members and providers as necessary
Communicates with providers via department phone queue to process phone PAs and resolve provider inquiries
Additional tasks include performing daily quality checks to ensure compliance, managing the Pharmacy UM team email box, responding to provider inquiries, managing electronic prior authorization (ePA) requests, submitting process improvements, among others
Performs other roles/duties and projects as assigned
Qualifications – what you need to perform the job:
Certification and Licensure
Certified Pharmacy Technician (CPhT) Education Required (minimum): High School Diploma or GED. Associate's degree in Healthcare, Nursing, or a related area or equivalent experience.
Experience Required (minimum): 2 years of pharmacy experience Preferred: Experience in managed care/PBM setting. Software/Database experience - RxClaims, and PAHub
Skill Requirements
Proficient in MS Office - Excel, Word, and PowerPoint Preferred Ability to prioritize work when processing medical and pharmacy drug PA requests per guidelines and within specific turnaround times Ability to process high volumes of requests with great accuracy Attention to detail and the ability to handle multiple demands, as well as balance multiple priorities in a fast-paced environment Good working knowledge of medical terminology Must be able to work independently, and as part of a team. Regular interface with various levels of staff and management is required.
Must be able to exercise appropriate judgement as necessary, following all rules and regulations where required Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):
Must be able to work under normal office conditions and work from home as required.
Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
May be required to work additional hours beyond standard work schedule.
Some early mornings, evenings, weekends, or extended workday may be required as program dictates. Must have flexibility with work schedule.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.
Salary Range
$24.35 -$36.52 Compensation & Total Rewards Overview
The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health
For more details on our total rewards programs, visit
We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Scam Alert : Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact
