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Job description
Photon Infotech P Ltd is looking for Account Management to join our dynamic team and embark on a rewarding career journey You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services Your role is crucial in driving customer satisfaction, retention, and business growth
Responsibilities:
Client Relationship Management:Build and maintain strong relationships with assigned clients
Act as the main point of contact and establish trust to understand their business goals and challenges
Needs Assessment:Conduct thorough needs assessments to understand client requirements, preferences, and expectations
Identify opportunities for upselling or cross-selling based on client needs
Account Planning:Develop account plans outlining strategies for client retention and growth
Collaborate with internal teams to align products or services with client objectives
Product/Service Presentation:Present and demonstrate products or services to clients, highlighting key features and benefits
Provide training and support to clients as needed
Issue Resolution:Address and resolve client concerns, issues, or escalations in a timely and effective manner
Collaborate with internal teams to ensure client satisfaction
Sales Growth:Identify opportunities for business expansion within existing accounts
Work closely with the sales team to explore new revenue streams
Contract Renewals:Manage contract renewals and negotiate terms to ensure continued partnership
Monitor contract compliance and address any discrepancies
Reporting and Analytics:Prepare regular reports on account status, revenue, and performance metrics
Utilize analytics to identify trends and opportunities for improvement
Customer Feedback:Gather and analyze customer feedback to improve products or services
Implement changes based on client input to enhance customer satisfaction
