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Remote Patient Enrollment Specialist – Clinical Support | Full-Time
Schedule: Monday–Friday | Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window
Location: Remote
Employment Type: Full-Time
Position Overview
We are seeking a dependable and patient-focused Patient Enrollment Specialist – Clinical Support to join our remote healthcare team.
This position combines patient enrollment and outreach with Medical Assistant-related clinical support responsibilities. The role focuses on engaging patients by phone, supporting enrollment and appointment scheduling, coordinating follow-up activities, and maintaining accurate clinical and administrative documentation.
The successful candidate will be comfortable working with Medicare-aged patients in a structured, high-volume environment and balancing patient-centered communication with productivity, quality, and documentation expectations.
This is a fully remote position and requires strong communication skills, attention to detail, reliability, and the ability to work independently within established workflows.
Key Responsibilities
Patient Outreach & Enrollment
Conduct outbound and inbound patient calls as part of scheduled outreach activities
Engage patients regarding Annual Wellness Visits and care management services
Support patient enrollment and appointment scheduling
Schedule, confirm, and coordinate patient appointments
Follow up with patients to complete enrollment and scheduling activities
Provide clear and professional information regarding available healthcare services
Address routine patient questions and concerns appropriately
Maintain established outreach, enrollment, and productivity expectations
Clinical Support
Perform medication reconciliation and document patient-reported information
Obtain and update medical histories, allergies, and preventive care information
Collect and document patient-reported vital signs when applicable
Identify relevant patient information for provider review
Assist with chart preparation and clinical documentation
Support care coordination and patient follow-up activities
Escalate clinical concerns to the appropriate clinical team when necessary
Documentation & Compliance
Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR
Maintain complete, timely, and accurate patient records
Follow established outreach, enrollment, clinical support, and documentation workflows
Maintain HIPAA compliance and protect confidential patient information
Follow company policies, procedures, and applicable healthcare requirements
Maintain consistent documentation quality while meeting productivity expectations
Performance Expectations
This position is suited for candidates who are comfortable working in a high-volume, structured, and performance-driven healthcare environment.
The role may involve:
Completing patient outreach, enrollment, scheduling, and follow-up activities
Documenting patient interactions accurately and promptly
Working toward established call volume, enrollment, quality, and productivity goals
Communicating effectively with Medicare-aged patients
Managing voicemail-heavy outreach and unanswered calls
Handling patient questions or objections professionally and appropriately
Required Qualifications
Medical Assistant certification
Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting
Strong verbal and written communication skills
Professional and confident telephone presence
Strong organizational and documentation skills
Ability to work independently in a remote environment
Reliable attendance and ability to maintain assigned full-time work hours
Comfortable working within structured workflows and performance expectations
Preferred Qualifications
Previous experience with patient enrollment or healthcare outreach
High-volume patient calling or call center experience
Experience working with Medicare populations
Experience supporting Annual Wellness Visits or preventive care programs
Care management or care coordination experience
Familiarity with Epic, NextGen, or comparable EHR platforms
Previous remote healthcare experience
Ideal Candidate Profile
The ideal candidate is:
Dependable and punctual
Patient-focused while maintaining an efficient work pace
Comfortable communicating with patients by telephone
Organized, detail-oriented, and accurate
Comfortable working toward measurable productivity and quality goals
Able to manage multiple tasks while maintaining documentation accuracy
Professional and resilient when handling objections, voicemail, or repetitive outreach
Comfortable following established procedures and workflows
Able to balance administrative, patient engagement, and clinical support responsibilities
Self-motivated and accountable in a remote work environment
Why Join This Role?
This is an opportunity to contribute to a healthcare team focused on improving patient engagement and access to preventive and care management services while using both patient outreach and clinical support skills in a remote environment.
If you have healthcare experience, strong patient communication skills, and the ability to combine compassionate patient engagement with accurate clinical support, we encourage you to apply.
