Call Center Agent (100% Remote) **US ONLY**

JOB OVERVIEW:

• ● Customer Care Representative Full-Time
• ● Reports to Customer Care Team Lead
• 100% Remote -- work from home!

RESPONSIBILITIES:

● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs) ● Delivers quality customer satisfaction with every contact ● Meets key individual productivity metrics in line with department goals ● Displays understanding and follow through with policies and guidelines ● Communicate to management regarding issues ● Other duties as assigned

SKILLS:

• ● Strong verbal and written communication skills
• ● Fast typing speed (at least 50 wpm or above)
• ● Tech-savvy and a fast learner
• ● Customer-focused
• ● Ability to work under stress to achieve targets
• ● Previous experience with Zendesk is a plus
• ● College degree or equivalent preferred

EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:

• ● A desktop or laptop (2015 or newer, Mac or PC)
• ● A voice-capable headset, and a webcam to carry out training and work duties.

● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.

• ● A (non-public) dedicated workspace that is free from noise or distraction
• Originally posted on Himalayas