Bilingual French Customer Service Rep - Remote

jOB SUMMARY

The French Bilingual Customer Service Representative serves as the primary contact for customers, agents and clients in the US and Canada. The Bilingual Customer Service Representative determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards.

RESPONSIBILITIES

Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues.

Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines.