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This is a remote position.
AU Senior Support Coordinator (Remote)
About PeoplePartners
At PeoplePartners, people come first—and that’s not just something we say, it’s how we work.
As a Great Place to Work® certified company, we’re proud to build careers that are rewarding, meaningful, and filled with opportunity. Our team partners with growing businesses across Australia and beyond, creating pathways for talented professionals to thrive in global roles while working in an environment that values collaboration, growth, and genuine human connection.
Here, you’ll be surrounded by people who support your success, celebrate your achievements, and encourage you to keep learning and evolving. If you're looking for a workplace where your contribution matters and your career can grow, you'll feel right at home with PeoplePartners.
Role Overview
Some people keep things moving. Others make sure everything moves better.
As our Senior Support Coordinator, you'll be the driving force behind a high-performing support coordination function—bringing structure to complexity, helping teams stay aligned, and ensuring clients receive exceptional service every step of the way.
This role sits at the heart of operations, balancing team leadership, client support, compliance, billing oversight, administration, and process improvement. You'll work closely with leadership to strengthen service delivery, solve operational challenges, and create smoother ways of working that benefit both clients and the team.
If you're someone who naturally spots opportunities for improvement, enjoys supporting others to succeed, and takes pride in keeping everything running seamlessly, this role offers the chance to make a meaningful impact every day.
Key Responsibilities
Lead, support, and mentor a team of Support Coordinators.
Monitor team performance, service quality, and operational outcomes.
Manage client communications and support requests.
Review billing and invoicing processes for accuracy.
Identify and resolve operational issues, discrepancies, and service gaps.
Maintain CRM systems, databases, and client records.
Ensure compliance with operational procedures and service obligations.
Assist with HR administration and team coordination activities.
Prepare and maintain operational reports and documentation.
Drive continuous improvement initiatives across workflows and processes.
Monitor service quality metrics and recommend improvements.
Support leadership with operational planning and decision-making.
Requirements
Required Qualifications (Must-Have):
Minimum 2 years of experience in Support Coordination or a similar operational role.
Familiarity with Astalty CRM and Xero.
Hands-on experience with Australian NDIS processes, including participant support, provider coordination, plan management, or NDIS administration.
Experience leading, supervising, or mentoring team members.
Exposure to billing, invoicing, or financial administration processes.
Strong customer service and client relationship management experience.
Experience using CRM systems and maintaining databases.
Strong organizational, problem-solving, and communication skills.
Ability to work independently in a fully remote environment.
High attention to detail and commitment to accuracy.
Preferred Qualifications:
Experience in Customer Success, Service Delivery, or Client Services.
Experience in Operations Coordination or Workforce Planning.
Experience in Healthcare Administration or Disability Services.
Knowledge of service quality monitoring and performance metrics.
Experience supporting process improvement initiatives.
Experience usingNDIS-related platforms, Australian support service software, or WordPress management tools.
Why Join PeoplePartners? At PeoplePartners, we believe great work deserves a great experience. When you join our team, you'll enjoy:
A Great Place to Work® certified culture built around people, growth, and collaboration.
Fully remote work setup with long-term career stability.
Exposure to international clients and global business operations.
Ongoing learning, development, and career progression opportunities.
A supportive leadership team that values initiative and ownership.
Employee engagement activities and recognition programs.
A collaborative environment where ideas and improvements are encouraged.
Opportunities to make a meaningful impact on both client and team success.
A culture that celebrates wins, supports challenges, and invests in your future.
If you're a natural organizer, people-focused leader, and operational problem solver who enjoys creating positive outcomes behind the scenes, we'd love to hear from you. Apply today and help deliver exceptional support experiences while shaping smarter, stronger ways of working.
Work Details
Employment Type: Full-Time
Schedule: Monday to Friday
Working Hours: Day-shift (AEST)
Benefits
Permanent Work-from-home setup.
Company-provided equipment.
Secondary Wi-Fi Modem.
21 Leave Credits Annually - Leave benefits begin on Day 1.
