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This is a remote position.
PayBright is a rapidly growing provider of innovative payment solutions, delivering payment processing, POS technology, specialized programs, and industry-leading support. What started as a vision to simplify how businesses accept payments has evolved into a trusted partner serving thousands of businesses nationwide.
Our commitment is simple: provide exceptional service, innovative solutions, and a partner-first approach that helps businesses grow.
PayBright is seeking a driven, relationship-focused professional to join our growing team as a Relationship Manager. If you thrive on building strong partnerships, solving problems, supporting sales growth, and helping others succeed, this is an opportunity to make a meaningful impact within a fast-growing payments organization.
As a Relationship Manager, you'll serve as a key resource for our sales partners, helping guide onboarding, supporting day-to-day operations, and collaborating across departments to create exceptional experiences for our partners and merchants.
Key Responsibilities
Serve as the primary point of contact for sales partners and referral relationships Serve as the primary point of contact for sales partners and their clients, providing end-to-end support and driving issues from initial inquiry through final resolution Deliver proactive problem-solving and resolution management to ensure a best-in-class partner and merchant experience Assist with overflow support requests from both Customer Support and Agent Support teams as business needs require Support onboarding efforts and ensure a seamless partner experience Help streamline sales and operational processes to improve efficiency and consistency Collaborate with internal departments to drive successful outcomes for partners and merchants Coach and strategize with sales partners to help move opportunities through the pipeline Assist partners in achieving and exceeding monthly, quarterly, and annual goals Build and maintain strong internal and external business relationships Contribute to business development initiatives and strategic growth opportunities Participate in training sessions, team meetings, and performance reporting
Requirements
Education & Experience
Bachelor's degree in Business Administration or a related field, or equivalent professional experience 5+ years of experience in relationship management, sales support, customer service, account management, or administrative support within the merchant services/payments industry
Working knowledge of:
Payment processing
POS systems and terminals
Merchant statements and residuals
Merchant Processing Agreements (MPAs)
Merchant onboarding and activation processes
This is not an entry-level position. Candidates must possess strong, hands-on experience in the merchant services and payment processing industry, including the qualifications listed above. Applicants without significant experience in these areas will not be considered.
Skills & Abilities
Strong relationship-building and customer service abilities
Excellent written, verbal, and presentation communication skills
Self-starter with a strong sense of ownership and accountability
Experience utilizing CRM platforms and sales tracking tools
Strong analytical and problem-solving capabilities
Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining high-quality execution
Proven ability to operate in a fast-paced environment, effectively managing multiple projects and competing priorities simultaneously
Serves as a single point of contact for partners, ensuring clear communication, responsiveness, and consistent follow-through
Demonstrated ownership mindset with the ability to drive issues through to full resolution without handoff gaps
Collaborative mindset with a passion for helping others succeed
High level of professionalism, organization, and attention to detail
Schedule & Location
Full-time (40 hours per week)
Monday–Friday, with occasional weekend hours as needed
The ideal candidate will work in our Raleigh, NC four days per week
Fully remote candidates will be considered in the following states:
Arizona
Florida
Georgia
Indiana
Kentucky
North Carolina (if outside of the Raleigh metro)
Pennsylvania
Texas
Virginia
Benefits
Medical insurance
Dental insurance
Vision insurance
Paid time off
Paid sick time
Paid holidays
401(k) retirement plan with company match
Performance Bonus opportunities
Career growth and development opportunities
Company Culture At PayBright , we pride ourselves on honesty, tenacity, and reliability—values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way—delivering exceptional service and maintaining excellence across the board.
Equal Opportunity Statement
PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
