Senior Customer Service Lead & Trainer
PavagoMexico only
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Senior Customer Service Lead & Trainer
Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST)
About the Role
At Pavago , one of our clients is hiring a Senior Customer Service Lead & Trainer to lead, coach, and develop a high-performing remote customer service team supporting U.S.-based customers.
This is a hands-on leadership role focused on improving team performance, developing training programs, maintaining service quality, handling escalations, and delivering an exceptional customer experience. You’ll work closely with customer service representatives and leadership to strengthen processes, improve communication, and build a customer-first support culture.