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Sales Service Representative – Debt Settlement & Customer Support | Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours Language Requirement: Fluent English & Korean
About the Role
At Pavago , one of our clients is hiring a Sales Service Representative to support inbound sales inquiries and provide exceptional customer service to individuals exploring debt settlement and debt consolidation solutions .
This is a customer-focused, consultative sales role where you’ll primarily engage with prospective clients who have already expressed interest in the company’s services. You’ll listen to their needs, understand their financial situation, explain available options, and guide them through the next steps with professionalism and empathy.
You’ll also manage ongoing lead follow-up and conduct outbound outreach when needed to ensure prospective clients receive timely support throughout the sales process.
If you enjoy helping people, building trust, and guiding customers through important financial decisions, this role is a strong fit.
What You’ll Own
Inbound Sales & Customer Support
Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services
Understand each prospective client’s financial situation and needs
Provide accurate information about available programs and financial solutions
Guide prospective clients through appropriate options
Answer questions clearly and professionally
Deliver an empathetic, consultative, and customer-focused experience
Build trust while handling sensitive financial conversations
Lead Follow-Up & Outreach
Follow up promptly with leads generated through various marketing channels
Maintain consistent communication with prospective clients throughout the sales process
Conduct outbound follow-up calls when required
Make cold calls when needed
Re-engage prospects who have not yet moved forward
Build strong relationships with potential clients
Maintain consistent follow-through across the sales pipeline
CRM & Documentation
Maintain accurate records of client interactions and sales activity
Update CRM systems with detailed notes and communication history
Track lead progress through the sales process
Ensure follow-ups are completed on time
Maintain organized and accurate client information
Handle sensitive customer information professionally and confidentially
Team Collaboration
Work closely with sales and customer service teams to achieve company goals
Share customer feedback and insights that may improve the sales process
Collaborate with team members to improve customer experience and sales effectiveness
Stay informed about company offerings and processes
Maintain awareness of relevant industry trends and compliance requirements
Requirements
Previous experience in sales, customer service, call center, or another client-facing role Excellent verbal and written communication skills in both English and Korean Strong interpersonal and relationship-building abilities Professional phone presence and active listening skills Strong organizational and time-management abilities Comfortable handling sensitive financial conversations professionally and confidentially Ability to work independently while collaborating effectively with a team Experience using CRM systems or customer management software Comfortable learning new technologies and communication platforms Ability to work during U.S. business hours
Nice to Have
Experience in:
Financial services
Debt settlement
Debt consolidation
Lending
Related financial industries
Previous inbound sales experience
Call center or high-volume customer service experience
Experience managing and converting inbound leads
Familiarity with financial-services compliance requirements
Experience with structured sales pipelines and lead follow-up processes
What Makes You a Strong Fit
You’ll likely thrive in this role if you:
Enjoy helping people work through financial challenges
Communicate with empathy, professionalism, and confidence
Know how to listen before recommending a solution
Are comfortable discussing sensitive financial situations
Build trust naturally with prospective clients
Thrive in fast-paced, customer-facing environments
Follow up consistently and stay organized
Remain calm and composed during difficult conversations
Are detail-oriented and committed to exceptional customer service
What a Typical Day Looks Like
Your day may begin by reviewing new inbound leads and outstanding follow-ups before taking calls from prospective clients interested in debt settlement or debt consolidation services.
Throughout the day, you’ll speak with prospects in English and Korean , understand their needs, explain available programs, answer questions, and guide qualified individuals through the next steps.
You’ll also conduct follow-up outreach, update CRM records, track lead progress, and collaborate with sales and customer service team members.
In short: you help prospective clients understand their options while creating a professional, empathetic, and effective sales experience.
Key Metrics for Success
Inbound lead response time
Lead follow-up consistency
Lead-to-client conversion performance
Client satisfaction and engagement
Call and communication quality
CRM documentation accuracy
Pipeline management
Professional handling of sensitive financial conversations
Contribution toward team and company sales goals
What We Offer
Competitive base salary
Attractive performance-based incentives
Comprehensive training and ongoing support
Positive and collaborative team environment
Career growth and advancement opportunities
Why This Role Stands Out
Primarily work with prospects who have already expressed interest
Combine consultative sales with meaningful customer support
Help individuals navigate important financial decisions
Performance-based earning opportunities
Comprehensive training and ongoing support
Fully remote environment
Career growth opportunities within sales and customer service
Interview Process
Initial Application
Spark Hire One-Way Video Interview
Initial Screening with Pavago
Client Interview
Offer & Onboarding
Spark Hire Video Interview – Required
As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire .
After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.
Completion of the Spark Hire video is required to be considered for the next stage . Please check your inbox as well as your spam or junk folder for the invitation.
Apply Now
If you’re fluent in English and Korean , have experience in sales or customer service, and enjoy helping people navigate important financial decisions, we’d love to hear from you.
Apply today and help prospective clients explore debt settlement and debt consolidation solutions through professional, empathetic, and responsive service.
