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Inbound Sales & Customer Service Representative (Home Services) – Remote Inbound Sales | Customer Service | Appointment Setting | Call Center | CRM Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (Evenings + Weekend Rotation Required)
About the Role
At Pavago , we’re hiring on behalf of one of our clients for an Inbound Sales & Customer Service Representative to manage high-volume inbound calls, assist customers with home service needs, and convert conversations into booked service appointments and membership enrollments.
This is more than a customer support role. You’ll be responsible for turning inbound inquiries into revenue by providing exceptional service, recommending the right solutions, and confidently guiding customers toward scheduling appointments and joining the company’s membership program.
You’ll work closely with dispatch, operations, and customer service teams to ensure every customer receives a seamless experience from their first call through appointment scheduling.
If you’re confident on the phone, naturally persuasive, and enjoy helping customers while achieving measurable sales goals, this role is built for you.
What You’ll Own
Inbound Sales & Customer Support
Handle high-volume inbound calls professionally and efficiently.
Understand customer needs and recommend the most appropriate services.
Build trust quickly through friendly, consultative conversations.
Guide customers toward booking service appointments using structured call flows.
Deliver exceptional customer service while achieving sales objectives.
Appointment Scheduling & Membership Sales
Schedule service appointments accurately and efficiently.
Introduce and explain the company’s membership program (Pipeline Club).
Identify opportunities to upsell additional services and maintenance plans.
Balance customer satisfaction with sales performance on every interaction.
Ensure scheduling details are accurate and complete.
CRM & Customer Data Management
Accurately log customer interactions, appointments, and notes in CRM systems.
Maintain complete and up-to-date customer records.
Follow company workflows, SOPs, and quality standards.
Ensure documentation remains accurate and audit-ready.
Customer Experience & Issue Resolution
Handle objections professionally and confidently.
De-escalate challenging customer situations with empathy and professionalism.
Follow up on customer requests when required.
Deliver a consistently positive customer experience that builds trust and loyalty.
Team Collaboration
Coordinate closely with dispatch and operations teams.
Communicate scheduling updates and customer information accurately.
Share customer feedback to improve scripts, processes, and service delivery.
Contribute to a collaborative, high-performing remote team environment.
Requirements
Must-Have Qualifications
Experience
1–2+ years of experience in:
Inbound Sales
Customer Service
Call Center Operations
Appointment Setting
Customer Support with Sales Targets
Core Skills
Proven ability to convert inbound calls into booked appointments.
Strong objection handling and closing skills.
Excellent written and verbal English communication.
Comfortable working in a high-volume call environment.
Experience using CRM or customer management systems.
Strong organizational skills and attention to detail.
Nice to Have
Experience in:
Plumbing
HVAC
Electrical
Home Services
Experience using:
ServiceTitan
Housecall Pro
Service Fusion
Membership or subscription sales experience.
Experience working with U.S.-based customers.
What Makes You a Strong Fit
Confident and persuasive communicator.
Customer-first mindset with strong sales instincts.
Comfortable working toward measurable sales goals.
Calm under pressure and skilled at handling objections.
Organized, dependable, and coachable.
Thrives in fast-paced, call-driven environments.
What a Typical Day Looks Like
Answer inbound customer calls throughout your shift.
Understand customer issues and recommend appropriate services.
Schedule appointments and present membership options.
Update CRM records and customer information.
Follow structured call flows and sales processes.
Collaborate with dispatch and operations to ensure smooth service delivery.
Monitor personal performance metrics and continuously improve.
In short: You turn inbound customer inquiries into booked appointments, membership sales, and exceptional customer experiences.
Key Metrics for Success (KPIs)
Call-to-booking conversion rate.
Membership (Pipeline Club) conversion rate.
Customer Satisfaction (CSAT).
Call quality and QA scores.
CRM accuracy and documentation completeness.
Schedule accuracy and booking quality.
Consistent achievement of sales and service goals.
Why Join Us?
Fully remote position supporting U.S.-based customers.
Structured training, proven scripts, and ongoing coaching.
Opportunity to build valuable inbound sales and customer service skills.
Direct impact on customer satisfaction and company revenue.
Career growth opportunities into:
Senior Customer Service Representative
Inbound Sales Specialist
Team Lead
Sales Supervisor
Operations Coordinator
Interview Process
Application Review
Spark Hire Intro Video (3–5 minutes)
Recruiter Interview
Client Interview
Offer & Onboarding
What Happens After You Apply
Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video . This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you.
Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds.
Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.
Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.
Apply Now
If you’re someone who enjoys helping customers, excels at building trust over the phone, and can confidently turn inbound conversations into booked appointments and sales, we’d love to hear from you. Apply today and become an essential part of a high-performing customer experience and sales team.
