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HR Director – People Operations, Talent Acquisition & Hospitality | Remote Position Type: Remote Working Hours: U.S. Central Time (CT) Industry: Hospitality / Hotel Operations Department: Human Resources / People Operations Language Requirements: Bilingual English & Spanish
About the Role
At Pavago , one of our clients in the hospitality industry is hiring an experienced HR Director to lead people operations, talent acquisition, payroll, compliance, and employee engagement across multiple hotel locations.
This is a hands-on HR leadership role for someone who can balance strategic people management with day-to-day operational execution . You’ll work closely with executive leadership and hotel managers to build scalable HR systems, improve hiring outcomes, strengthen employee retention, and maintain consistent standards across locations.
The ideal candidate brings experience supporting multi-site operations, understands the staffing and compliance challenges of hospitality, and can confidently communicate with both executive leadership and frontline employees in English and Spanish .
You’ll take ownership of the entire employee lifecycle, from recruiting and onboarding through performance management, payroll, employee development, and separation.
What You’ll Own
Talent Acquisition & Recruiting Operations
Develop and maintain a multi-channel recruiting pipeline for hourly hospitality employees and leadership positions.
Build an effective Employer Value Proposition (EVP) that attracts qualified candidates.
Manage recruiting processes across multiple hotel locations.
Develop practical skills assessments to evaluate candidates and reduce mis-hires.
Coordinate candidate screening, interviews, assessments, and hiring decisions.
Partner with hotel managers to understand staffing requirements and hiring priorities.
Maintain organized candidate pipelines and recruiting documentation.
Improve hiring efficiency, candidate quality, and workforce readiness.
Employee Onboarding & Knowledge Management
Design and manage centralized digital pre-boarding and onboarding workflows .
Ensure new hires arrive on their first day prepared to perform their responsibilities.
Develop and maintain standardized onboarding checklists.
Build and organize Standard Operating Procedure (SOP) libraries .
Maintain HR documentation and knowledge-management resources using tools such as Notion.
Ensure consistent onboarding experiences across hotel locations.
Work with hotel leadership to reinforce company expectations and brand standards.
Identify opportunities to improve onboarding efficiency and employee readiness.
Performance Management & Leadership Coaching
Manage the company’s structured performance management and accountability framework .
Establish clear performance expectations and growth pathways for employees.
Coach hotel managers on delivering timely, constructive feedback.
Support performance evaluations and employee development conversations.
Maintain accurate performance documentation.
Guide managers through corrective action and employee relations matters.
Support compliant employee separation processes.
Promote accountability while maintaining a supportive and respectful workplace culture.
Payroll, HRIS & Compliance
Own end-to-end payroll processing across multiple hotel locations .
Review timecards, payroll records, and employee information for accuracy.
Identify and resolve payroll discrepancies.
Monitor overtime, labor costs, and timekeeping accuracy.
Evaluate labor cost efficiency across locations.
Maintain accurate employee records and HR documentation.
Ensure payroll practices and employee benefits comply with applicable employment regulations.
Support compliance requirements across relevant jurisdictions.
Use HRIS and payroll platforms such as Paylocity to maintain accurate records and workflows.
Identify opportunities to improve payroll accuracy and operational efficiency.
Employee Engagement & Retention
Develop initiatives that strengthen employee engagement and retention.
Build recognition programs that reinforce positive performance.
Establish clear career development and advancement pathways.
Partner with hotel managers to address employee concerns proactively.
Identify factors contributing to employee turnover.
Promote a welcoming, professional, and accountable hospitality culture.
Encourage consistent communication between employees and leadership.
Support a positive employee experience across all hotel locations.
Executive Partnership & Workforce Planning
Partner directly with executive leadership on people strategy and workforce planning .
Provide insights into staffing needs, retention challenges, and operational priorities.
Support organizational growth through scalable HR processes.
Collaborate with hotel leadership on employee performance and workforce issues.
Identify opportunities to improve HR systems and operational consistency.
Participate in cross-functional initiatives supporting hotel operations.
Provide clear updates on workforce priorities, risks, and ongoing HR initiatives.
Requirements
3+ years of hands-on experience in People Operations, Human Resources, HR Generalist, Talent Acquisition, or a related role.
Experience supporting multi-site or multi-location operations .
Background in hospitality, retail, customer service, or similarly fast-paced operational environments.
Strong understanding of hospitality staffing requirements, frontline employee management, and HR compliance .
Experience building employee engagement and retention programs.
Experience supporting executive leadership in a growing hospitality organization.
Demonstrated success improving HR processes and operational efficiency.
Tools & Platforms
Paylocity – Payroll & HRIS
Payroll processing
Employee records management
Timekeeping and attendance tracking
Payroll discrepancy resolution
HR reporting
Employee information management
Notion – Documentation & Knowledge Management
SOP development
Employee onboarding checklists
HR documentation
Internal knowledge libraries
Workflow organization
Process standardization
Google Workspace
Google Sheets
Google Docs
Google Drive
Google Calendar
Collaborative reporting and documentation
Additional Tools: Applicant Tracking Systems (ATS) | HRIS Platforms | Payroll Systems | Employee Performance Management Tools
What Makes You a Strong Fit
You’ll likely thrive in this role if you:
Take ownership of HR challenges and proactively solve problems.
Understand the realities of managing hourly hospitality employees.
Can manage both strategic HR initiatives and daily operational responsibilities.
Are comfortable communicating with executives and frontline hotel employees.
Can confidently switch between professional English and conversational Spanish.
Believe accountability and employee support should work together.
Provide timely, constructive feedback and document important conversations.
Understand that payroll accuracy and labor compliance require exceptional attention to detail.
Build systems and processes before operational problems become urgent.
Can independently manage multiple priorities across hotel locations.
Approach employee relations matters with professionalism, fairness, and discretion.
Enjoy improving recruiting, onboarding, and employee retention.
Are comfortable working remotely while remaining responsive to operational needs.
What a Typical Day Looks Like
Your day may begin by reviewing overnight payroll flags, timecard discrepancies, or compliance matters requiring immediate attention.
You might then review recruiting pipelines, coordinate candidate assessments, prepare offer letters, or follow up with hotel managers about open positions.
Throughout the afternoon, you’ll connect with hotel leadership to discuss employee performance, coach managers through corrective conversations, or review employee documentation.
You may also update onboarding checklists or SOPs in Notion, evaluate labor cost trends, and identify opportunities to improve HR processes.
Before wrapping up, you’ll coordinate with executive leadership on workforce priorities, employee relations matters, and upcoming operational needs.
In short: You’ll ensure the right people are hired, properly onboarded, accurately paid, effectively managed, and supported throughout their employment.
Key Metrics for Success
Talent Acquisition
Time-to-fill for open positions
Candidate pipeline quality
Hiring efficiency
New-hire performance and retention
Reduction in hiring mismatches
Payroll & Compliance
Payroll accuracy
Timely payroll processing
Timecard accuracy
Overtime and labor cost monitoring
Compliance documentation completeness
Reduction in payroll discrepancies
Employee Experience
Employee retention rates
Turnover reduction
Onboarding completion and readiness
Employee engagement
Performance review completion
Employee development and internal growth
HR Operations
SOP documentation and adoption
Consistency of HR processes across locations
Responsiveness to employee and management issues
Quality of performance documentation
Efficiency of HR workflows
Workforce planning effectiveness
Why This Role Stands Out
This opportunity offers the chance to take meaningful ownership of HR operations across multiple hotel locations while working directly with executive leadership.
You’ll have the opportunity to:
Build scalable HR systems and processes.
Strengthen recruiting and onboarding operations.
Improve payroll accuracy and compliance.
Coach hotel leaders on employee performance.
Develop initiatives that support employee engagement and retention.
Help shape the company’s people strategy as operations grow.
This is a strong fit for an HR professional who enjoys combining people leadership, operational accountability, and process improvement .
Interview Process
Initial Application
Spark Hire One-Way Video Interview
Recruiter Screening
Client Interview
Final Selection & Onboarding
Spark Hire Video Interview – Required
As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire .
After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.
Completion of the Spark Hire video is required to be considered for the next stage . Please check your inbox as well as your spam or junk folder for the invitation.
Apply Now
If you’re an experienced HR Director, People Operations Manager, HR Generalist, or Human Resources professional with expertise in multi-location operations, hospitality recruiting, payroll, HR compliance, performance management, and employee engagement , we’d love to hear from you.
This opportunity is ideal for someone who is bilingual in English and Spanish , comfortable supporting U.S. Central Time operations, and ready to take ownership of a growing hospitality organization’s people function.
Apply today to help build a high-performing workforce and scalable HR operations across multiple hotel locations.
