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General Manager – International Moving & Freight Forwarding | Remote
Position Type: Full-Time, Remote
Industry: International Moving, Household Goods & Freight Forwarding
About the Role
At Pavago , one of our clients is hiring an experienced General Manager to lead and scale their International Moving Division , specializing in international household goods relocations and freight forwarding.
This is a senior, hands-on leadership role for someone with deep international moving industry experience . You’ll oversee the full operation — from sales, pricing, and quoting through international shipping, customs, destination services, operations, and customer experience.
You’ll lead multiple departments, improve operational performance, coach teams, establish KPIs, strengthen processes, and work directly with ownership on growth and strategic initiatives.
This role requires significant direct experience in international household goods moving. Candidates without this industry background will not be considered.
What You’ll Own
International Moving Operations
Lead the day-to-day performance of the International Moving Division
Oversee international household goods relocations from origin through destination
Manage workflows involving:
Ocean freight
Air freight
Customs procedures
International documentation
Destination services
Pricing and quoting
Ensure operations follow international shipping requirements and industry best practices
Identify operational bottlenecks and implement practical solutions
Maintain strong service quality while improving efficiency and scalability
Sales, Pricing & Revenue Growth
Oversee sales and pricing performance
Improve sales processes and conversion rates
Coach sales representatives to strengthen close rates and customer experience
Review pricing and quoting strategies
Ensure quotes remain competitive while supporting healthy margins
Monitor pipeline performance and sales KPIs
Partner with ownership on growth opportunities and expansion initiatives
Team Leadership & Performance
Lead and develop teams across:
Sales
Operations
Pricing
Sales Support
Customer Service
You’ll:
Recruit, train, mentor, and manage remote employees
Establish clear expectations and accountability
Coach managers and individual contributors
Conduct performance reviews and ongoing development
Build a culture of ownership, teamwork, and continuous improvement
Customer Experience & Escalations
Maintain high customer service standards throughout the relocation lifecycle
Step into complex or escalated customer situations when necessary
Resolve service issues professionally and efficiently
Identify recurring customer pain points and address root causes
Improve communication and visibility throughout the customer journey
Balance customer satisfaction with operational and commercial requirements
KPIs, SOPs & Process Improvement
Establish clear KPIs across departments
Monitor:
Revenue and sales performance
Close rates
Operational efficiency
Customer satisfaction
Service quality
Team productivity
Develop and improve SOPs and operational workflows
Use performance data to identify improvement opportunities
Introduce technology and automation where appropriate
Create greater visibility and accountability across the division
Strategy & Ownership Partnership
Work directly with ownership on business strategy and long-term growth
Translate strategic priorities into executable plans
Support expansion and operational scaling
Evaluate and implement new technology
Provide clear visibility into divisional performance, risks, and opportunities
Balance strategic leadership with hands-on day-to-day execution
Required Experience & Skills
International Moving Experience — Required
10+ years of international household goods moving experience
Previous experience managing an international moving company, business unit, or major division
Extensive hands-on knowledge of:
International household goods shipping
Ocean freight
Air freight
Customs procedures
International shipping documentation
Destination services
Pricing and quoting
Leadership & Operations
Experience overseeing multiple departments, ideally including Sales, Operations, Pricing, Sales Support, and Customer Service
Proven experience managing and developing remote teams
Strong leadership and employee coaching skills
Experience building KPIs, SOPs, and accountability systems
Ability to improve operational workflows and processes
Experience handling complex customer escalations
Communication & Systems
Excellent written and verbal English communication
Strong analytical and problem-solving skills
High level of computer proficiency
Comfortable learning and implementing new technology
Experience with CRM, transportation management, or workflow management systems is strongly preferred
Preferred Experience
Experience within the U.S. international moving market Freight forwarding experience Experience scaling an international moving operation Transportation Management System (TMS) experience CRM and workflow management software experience Technology implementation or process automation experience
What Makes You a Strong Fit
You’re likely to succeed if you:
Are a hands-on operator and leader , not just a people manager
Know the international moving industry from direct experience
Can move comfortably between strategy and execution
Hold teams accountable while developing and coaching employees
Understand the commercial side of pricing, quoting, and sales
Stay composed when dealing with complex shipments or customer escalations
Make decisions independently and take ownership of outcomes
Are organized, analytical, and process-driven
Thrive in fast-paced, entrepreneurial environments
What a Typical Day Looks Like
You may start by reviewing sales, operational, and customer service KPIs before meeting with department leaders to address priorities.
Throughout the day, you could review complex international moves, troubleshoot shipment or customs issues, evaluate pricing, coach sales representatives, resolve a customer escalation, improve an operational workflow, or review team performance.
You’ll also work directly with ownership on growth initiatives, technology improvements, and the long-term direction of the division.
In short: you own the people, performance, processes, customer experience, and growth of the International Moving Division.
Key Metrics for Success
Revenue and divisional growth
Sales close rates and quoting performance
Operational efficiency and shipment execution
Pricing competitiveness and margin performance
Customer satisfaction and escalation resolution
Team productivity and accountability
SOP and process adherence
Employee development and retention
Consistent execution across departments
What We Offer
Competitive base salary
Paid vacation and holidays
Paid training
Fully remote work environment
Direct collaboration with company ownership
Long-term career growth opportunities
Significant ownership over a growing international moving division
Opportunity to improve and scale systems, teams, and operations
Interview Process
Initial Application Review
Intro Video
Leadership & International Moving Experience Interview
Client Interview
Offer & Onboarding
What Happens After You Apply
After applying, you’ll receive an email invitation from Spark Hire to complete a short Intro Video.
This gives the hiring team an opportunity to learn more about your international household goods moving experience, leadership background, and communication style before moving forward.
You can complete the video on your own time and re-record your responses before submitting if needed.
Please check your inbox and spam/junk folder for the Spark Hire invitation.
Apply Now
If you have 10+ years of international household goods moving experience , have successfully led teams or a major moving division, and understand the business from sales and pricing through freight, customs, operations, and customer service , we’d love to hear from you.
Please highlight your international moving industry experience and leadership background when applying.
