Sales Closer & Onboarding Specialist

Fully Remote — South Africa | Independent Contractor | Full-Time, UK business hours | UK serviced accommodation client

About the Role

Outsource Ability is recruiting on behalf of a UK serviced accommodation operator for a confident and self-sufficient Sales Closer & Onboarding Specialist.

You will handle sales conversations with property owners, explain and close the client's service offer, and then run each new property through the full onboarding process — acting as the main point of contact for the owner from first call through to handover to the operations team.

Key Responsibilities

Sales and Closing

• Handle sales calls with property owners promptly and professionally.
• Explain the client's offer clearly and confidently, using the agreed positioning and figures.
• Handle objections and answer owners' questions directly, without referring routine queries back to the client.
• Close agreed deals, issue contracts and collect onboarding fees and payments.
• Follow up on open leads and carry out light lead nurturing, primarily by telephone and email.

Property Onboarding

• Run the full onboarding process for each property once an owner has signed.
• Trigger and arrange property photography.
• Coordinate with the staging and design team to get the property prepared and presented to standard.
• Work through the documented onboarding SOPs and CRM stages so no step is missed.
• Keep the owner informed and supported throughout onboarding, acting as the face of the business during this period.

Handover to Operations

• Confirm each property is correctly set up, then hand it over to the operations team.
• Ensure the operations team receives all relevant property, owner and access information.
• CRM and Record-Keeping
• Maintain accurate lead and property records, statuses and next actions throughout the sales and onboarding process.
• Systems
• GoHighLevel
• AI tools such as ChatGPT or Claude, used to streamline daily tasks and operations
• Experience with every system is not essential, but you must be confident learning new technology.
• What We're Looking For
• Essential
• Proven sales background with a demonstrable record of hitting targets.
• Experience closing deals over the telephone.
• Able to think on their feet and handle objections confidently, in line with the agreed scripts and SOPs.
• Excellent telephone manner, with strong spoken and written English.
• Comfortable working from scripts, SOPs and structured CRM processes, with strong discipline around notes, statuses and next actions.
• Highly organised, with strong follow-up discipline.
• Able to manage several onboarding processes at once without steps being missed.
• Comfortable coordinating with third parties such as photographers and staging teams.
• Available to take and make calls throughout the working day.
• Advantageous
• Serviced accommodation, short-term rental, lettings or wider property experience.
• Experience communicating with UK consumers.
• Experience using GoHighLevel or a comparable CRM.
• Familiarity with AI tools in a professional environment.
• Experience running a structured onboarding or account set-up process.

Remote Work Requirements

Applicants must:

• Be based in South Africa.
• Have a modern laptop or PC (Intel i5 / AMD Ryzen 5 or equivalent, minimum 8GB RAM).
• Have a stable fibre internet connection with a minimum of 50 Mbps download and 50 Mbps upload.
• Have a functional UPS, inverter or power station able to run a router and laptop for a minimum of 2–4 hours during load shedding.
• Have a professional, noise-cancelling headset with a clear microphone.
• Have a quiet workspace suitable for telephone calls and video meetings.
• Be available for the agreed hours during UK business times.
• Originally posted on Himalayas