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Invoice Processing Specialist
Job Type: Full-time Work Setup: Remote Schedule: Full-time; must have availability to overlap with U.S. Eastern Time (EST) business hours
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About the Role
We are looking for a detail-oriented Invoice Processing Specialist to manage and verify invoices associated with medical records requests.
In this role, you will review incoming invoices, match them to the appropriate requests, verify amounts and payment requirements, process payments, and resolve discrepancies or disputes. The position requires strong numerical accuracy, attention to detail, and the ability to identify potential duplicate or fraudulent payment requests.
Key Responsibilities
Manage the Invoice Queue: Review and process incoming invoices daily, prioritizing overdue items and time-sensitive requests.
Match and Verify Invoices: Confirm patient, provider, record type, invoice details, and payment amounts before processing.
Identify Duplicates: Review potential duplicate or near-match invoices and verify whether they represent legitimate charges before payment.
Apply Payment Limits and Requirements: Process payments within approved limits and route amounts exceeding authorized limits for the appropriate approval.
Review Fees: Identify potentially incorrect or disallowed fees and initiate the appropriate dispute or escalation process.
Process Payments: Make payments through credit card, online provider portals, prepayment systems, mailed checks, or other approved methods.
Resolve Payment Disputes: Follow up on duplicate charges, incorrect fees, refunds, or other payment issues and maintain clear documentation of each resolution.
Maintain Payment Records: Keep accurate records of invoices, payments, disputes, approvals, and related communications.
Verify Payment Information: Follow established procedures to verify changes to vendor payment details using trusted contact information before processing payments.
Follow Internal Procedures: Ensure all payments and invoice-processing activities follow established approval, documentation, and security procedures.
Required Qualifications
Strong numerical accuracy and attention to detail.
Excellent written English with the ability to create clear and concise notes.
Experience reviewing invoices, payment information, or financial records.
Strong ability to identify discrepancies and potential duplicates.
Good organizational and time-management skills.
Ability to work accurately in a high-volume environment.
Strong problem-solving and follow-up skills.
Ability to work independently and follow established procedures.
Ability to work a schedule that overlaps with U.S. Eastern Time business hours.
Skills Assessment
Shortlisted candidates may be asked to complete a timed skills assessment independently and without the use of AI tools.
The assessment may evaluate:
Duplicate invoice detection
Invoice-to-request matching
Accuracy when reviewing amounts, dates, and invoice information
Navigating online invoice and payment portals
Understanding payment approval requirements
Fraud awareness and payment verification
Handling payment disputes and refunds
Accuracy, judgment, and attention to detail
Preferred Experience
Experience in any of the following areas is an advantage:
Accounts payable
Invoice processing
Vendor payments
High-volume payment processing
Healthcare billing or revenue cycle operations
Payment reconciliation
Payment disputes and refunds
Excel or Google Sheets
Medical records or healthcare information processes
Experience using healthcare or records-related vendor portals
Key Skills
Invoice processing
Accounts payable
Payment verification
Data and numerical accuracy
Duplicate detection
Reconciliation
Payment dispute resolution
Fraud awareness
Spreadsheet management
Attention to detail
Organization and follow-through
Written communication
What We Offer
Full-time remote work
Opportunity to develop experience in invoice processing and healthcare-related operations
Opportunities for advancement into senior processing, finance operations, quality, or team leadership roles
A collaborative, fast-paced work environment focused on accuracy, integrity, and continuous improvement
