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The Opportunity:
We are seeking a high-impact Sales Director for North America to support the growth of the Downdetector enterprise business. This role is responsible for driving a distinct go-to-market motion focused on aggressive logo acquisition and strategic account expansion across the US and Canada. The ideal candidate combines consultative enterprise selling expertise with a deep understanding of Observability, Service Operations, incident management, Digital transformations, network performance, SaaS analytics, and data-driven business solutions. Furthermore, the candidate must possess strong strategic skills to build high-level relationships with both technical and business stakeholders, manage complex Accenture-led engagements, and foster cross-functional collaboration to successfully scale the Downdetector enterprise footprint.
Key Responsibilities:
Strategic Vertical Growth: Execute sales strategies to expand into markets in Finance & Banking, Tech, SaaS & Cloud, and Retail & Platforms.
Stakeholder Engagement: Build high-level relationships with stakeholders in Customer Experience (CX), Care, Digital Operations, Observability, and Site Reliability Engineering (SRE).
Partnership Management: Support strategic engagements with solutions partnerships and resellers to increase pipeline and align Downdetector with global technology consulting frameworks.
Account Strategy: Implement "Land, Expand & Grow" initiatives to maximize revenue from existing enterprise accounts.
Job Qualifications:
Bachelor Degree or Equivalent Working Experience
10+ years in a similar Sales or Business Executive role
Proven track record in enterprise SaaS sales, specifically driving results in the NORAM market.
Experience selling into one or more Observability, CX, Digital Ops, or SRE teams within Finance, Tech, or Retail verticals.
Ability to navigate complex consulting partnerships to drive enterprise-wide adoption.
About
Ookla , an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.
Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at.
Compensation Range
Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $100,000 to $150,000 annually.Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
